Strategic Account Manager - Large Market

Staples Canada; Mississauga; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Strategic Account Manager to drive sales and profitability across a defined book of strategic/large market accounts. You will serve as the day-to-day contact for buyers and decision makers and collaborate with Growth Category Specialists and internal partners to grow customer value.

You will execute account development plans, manage the funnel, and support renewals in a team-based sales environment. This role involves daily field activity and travel within Canada.

Qualifications

• Outside/B2B sales or account management experience in enterprise markets.
• Ability to analyze customer data and leverage industry trends.
• Strong negotiation and presentation skills.
• Experience with CRM tools (SFDC) and Microsoft Office.

Responsibilities

• Manage and grow a portfolio of large market accounts by driving retention strategies, category penetration, customer compliance, and maximizing profitable sales growth.
• Execute customer-facing sales activities, account development plans, business reviews, and funnel management to achieve sales and strategic selling objectives.
• Collaborate with Growth Category Specialists and internal business partners to identify, develop, and implement customer solutions that drive long-term growth and customer value.
• Partner closely with the Strategic Account Leader to deliver strategic account plans, support renewals, drive customer compliance and maximize customer value.

Skills

Consultative selling

Solution presentation

Negotiation skills

CRM (SFDC)

Funnel management

Sales process knowledge

Team collaboration

Analytical mindset

Travel readiness

Education

College/University degree

Tools

SFDC CRM

Staples Alpha

Microsoft Office

Job description

Job Description

Some of what you will do:

The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating and growing Business Essentials and Growth Category sales across a defined book of strategic/large market accounts. The SAM serves as a primary day-to-day contact for buyers, influencers and operational decision makers, and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service Team, Strategic Account Leader, Customer Success Team and other company resources to manage and grow the customer relationship.

The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating and growing Business Essentials and Growth Category sales across a defined book of strategic/large market accounts. The SAM serves as a primary day-to-day contact for buyers, influencers and operational decision makers, and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service Team, Strategic Account Leader, Customer Success Team and other company resources to manage and grow the customer relationship.

Specifically, You Will

• Manage and grow a portfolio of large market accounts by driving retention strategies, category penetration, customer compliance, and maximizing profitable sales growth


• Execute customer-facing sales activities, account development plans, business reviews, and funnel management to achieve sales and strategic selling objectives


• Collaborate with Growth Category Specialists and internal business partners to identify, develop, and implement customer solutions that drive long-term growth and customer value.


• Partner closely with the Strategic Account Leader to deliver strategic account plans, support renewals, drive customer compliance and maximize customer value.

Some Of What You Need

• Completion of college/university.


• Consultative selling, solution presentation and negotiation skills, with the ability to interact with tact and diplomacy.


• Minimum 3 years outside/B2B sales or account management experience, including a proven track record of delivering on results to plan in a largen market / enterprise capacity.


• Business, financial and operational acumen, including the ability to analyze customer data and leverage industry trends to build tailored solutions.


• Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficiency in the Microsoft suite of products.


• 3-5 years funnel management experience, working within a CRM tool such as SFDC .


• Strong understanding of sales processes and working in a team sales environment.

Physical Demands/working Conditions

• Field work, with daily travel to customer locations to execute in-person customer meetings.


• Travel out of market or into Staples offices on an as-needed basis for training, team meetings, conferences, etc.


• Requires regular use of computer/keyboard, telephone and standard office technology.

Some Of What You Will Get

• Associate discount


• Health and Dental benefits


• RRSP/DPSP


• Performance bonuses


• Learning & Development programs


• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Professional we are dynamic, inspiring partners to our customers and the communities in which we live. As office experts, we provide unmatched service through our stores, offices, and distribution centres, ensuring our customers have everything they need. We work together to inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Professional is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.