Director - Product Management B2B

Staples Canada; Richmond Hill; Hybrid; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a visionary Director, Product Management B2B to redefine strategy, experiences, and capabilities for our business customers. You will lead a team of Product Managers and Developers with cross-functional partners to deliver a commercially viable product roadmap and elevate our B2B site experience.

You will collaborate with UX, business stakeholders, and technology teams to drive Go-To-Market initiatives and platform enhancements, shaping the future of Staples' digital

Qualifications

• BS/BA degree or equivalent; MBA is an asset.
• 7+ years in product management, B2B and ecommerce.
• Experience with Agile and Scrum from a Product Owner perspective.
• Experience with roadmapping tools and cloud technologies.

Responsibilities

• Define and drive the B2B roadmap with Digital and stakeholders.
• Lead PMs and Delivery teams to enhance, rebuild and launch capabilities on Staples digital properties.
• Collaborate with Merchandising, Sales and Marketing to understand site needs.
• Work with Technology to plan evolution of platforms underpinning online experiences.
• Communicate updates to executive stakeholders; monitor metrics.

Skills

Leadership

B2B digital experience

Product roadmapping

Agile and Scrum

Stakeholder management

Education

BS/BA degree or equivalent

MBA (asset)

Tools

Product roadmapping tools

Open-source technologies

Public cloud technologies

Private cloud technologies

SQL proficiency

Job description

Some of what you will do:

The Director, Product Management B2B will redefine the strategy, experience, and capabilities on our sites for Business customers while revolutionizing our platforms and site technology. You’ll work closely with business stakeholders, our UX team and technology delivery teams to ideate and deliver on outstanding customer capabilities that will take our B2B experience to the next level. This role will have a team of Product Managers and Developers to conceptualize and implement experiences and technologies that support the vision of our B2B site experience. This involves working every day with business and technical teams to develop a commercially viable product roadmap.

Job Description

Some of what you will do:

The Director, Product Management B2B will redefine the strategy, experience, and capabilities on our sites for Business customers while revolutionizing our platforms and site technology. You’ll work closely with business stakeholders, our UX team and technology delivery teams to ideate and deliver on outstanding customer capabilities that will take our B2B experience to the next level. This role will have a team of Product Managers and Developers to conceptualize and implement experiences and technologies that support the vision of our B2B site experience. This involves working every day with business and technical teams to develop a commercially viable product roadmap.

This is a core leadership position within Staples. With Digital being such a pivotal channel for B2B, you will lead the strategy development and delivery of core activities in both Go To Market as well as site capabilities and features. You will work closely with your team to ideate best in class capabilities and experiences while evangelizing with stakeholders the ideal B2B roadmap on our site. You are a leader, able to articulate your ideas to your team in digestible next steps, while keeping senior leadership engaged to support your ideas.

This position interacts with other cross functional teams like Sales, Marketing, Project Management, Delivery.

Specifically, You Will

Leadership and B2B

• Define and drive the B2B roadmap with the direct Digital team, as well as external stakeholders within the business.
• Lead a team of Product Managers and Delivery teams to enhance, rebuild and launch new capabilities on Staples digital properties.
• Partner closely with the B2B organization stakeholders, including Merchandising, Sales and Marketing, to understand their overall needs on the site.
• Work closely with the Technology organization to roadmap and strategize the evolution of the platforms which underpin the online experiences for customers.
• Delivery of procurement and sales requirements on large scale deals.
• Establish and monitor target metrics measuring operational efficiency and customer experience.
• Act as a liaison between business and technical partners to identify complex data problems & solutions.
• Manage communications with executive and peer level discussions with stakeholders.

Product Management

• Oversee the management of daily business activities to ensure that business priorities and end user expectations are being met.
• Leads teams to ensure projects are delivered on-time and on-budget
• Manages cross-functional relationships, communication and negotiation.
• Provides routine and transparent product updates to executive level stakeholders via formal presentations and written communication.
• Stays informed of industry trends and best practices for current products to shape how to go about meeting business needs while performing research and providing recommendations for enhancements to current suite of products.
• Identifies key needs, perform gap analysis, assess new product ideas / innovations, determine market opportunity and participate in prioritization of initiatives
• Adapts well to change in direction and priority in a fast-paced and deadline-oriented environment.

Some Of What You Need

• BS/BA degree or equivalent (MBA an asset).
• Agile certification is an asset.
• B2B digital experience, in a leadership role.
• Experience with product road-mapping tools, open-source technologies, public/private cloud technologies and SQL proficiency.
• 7+ years’ experience in product management role, B2B.
• 7+ years’ experience at an eCommerce company.
• Prior direct/indirect people management experience.
• Experience with both Agile and Scrum from a Product Owner Perspective.

Physical Demands/working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
• Travel required, 10% within Canada and USA.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.