Strategic Account Manager: Tech & Telecom Growth

Netagen; Ottawa; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

Job summary

Netagen is seeking a dynamic Account Manager to own a portfolio of existing clients and drive long-term value from technology and telecommunications solutions. This role emphasizes relationship-building, retention, and growth across multiple regions in Canada.

The successful candidate will manage renewals, identify expansion opportunities, and collaborate with Operations, Sales Design, and Sales Support to meet client requirements and deliver high-quality service.

Qualifications

• 3+ years experience in account management, customer success, or inside sales in technology/telecom.
• Strong consultative and value-based selling abilities.
• Ability to forecast account growth, renewal risk, and new business opportunities.
• Bilingual English/French is an asset.

Responsibilities

• Build and maintain strong, long-lasting relationships with assigned clients.
• Conduct regular account reviews and touchpoints to assess satisfaction and renewals.
• Grow account revenue through upsell and cross-sell opportunities.
• Serve as primary contact for clients and coordinate with internal teams.
• Maintain CRM data, prepare reports and forecasts.

Job description

Netagen is seeking a dynamic Account Manager to own a portfolio of existing clients and drive long-term value from technology and telecommunications solutions. This role emphasizes relationship-building, retention, and growth across multiple regions in Canada.

The successful candidate will manage renewals, identify expansion opportunities, and collaborate with Operations, Sales Design, and Sales Support to meet client requirements and deliver high-quality service.