Strategic Account Manager (Bilingual – English & French)

Coveo Solutions Inc.; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Strategic Account Manager who is passionate about driving customer success through innovative AI solutions. In this dynamic role, you will leverage your extensive experience in managing strategic accounts to develop and execute tailored strategies that enhance customer satisfaction and revenue growth. You will engage with C-Suite executives, navigate complex sales cycles, and collaborate with internal teams to deliver exceptional value. If you thrive in a fast-paced environment and are eager to make a significant impact, this opportunity is perfect for you. Join a company that is at the forefront of AI technology and dedicated to customer-centric solutions.

Qualifications

• 10+ years in sales, particularly in software/SaaS, with a focus on strategic accounts.
• Proven track record of exceeding sales quotas and maintaining high customer satisfaction.

Responsibilities

• Manage the sales cycle for large strategic accounts, ensuring customer satisfaction and revenue growth.
• Negotiate complex deals and collaborate with cross-functional teams to align strategies.

Skills

Sales Quota Exceeding

Account Management

Negotiation Skills

Customer Relationship Building

Business Acumen

Empathy and Active Listening

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Sales Analytics Tools

Job description

Strategic Account Manager (Bilingual – English & French)

As a Strategic Account Manager at Coveo, your experience in growing an existing customer base of large, global strategic accounts will be key in managing the entire sales cycle of our most strategic customers across a variety of industries.

You’ll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.

Interested in learning more? Here’s what your responsibilities will look like:

• Developing and executing against a comprehensive territory consisting of a portfolio of existing strategic customers, acting as the primary point of contact and owning the customer interface throughout the engagement.
• Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
• Creating and maintaining effective and specific account plans to ensure an overall long-term strategy aligned to customer business objectives, to ensure revenue target delivery and expected growth.
• Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
• Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
• Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
• Meeting / exceeding quarterly revenue and goal targets.

An A+ sales virtuoso, ready to make a big impact for customers and Coveo, with AI!

You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.

If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!

Here’s what we’re looking for:

• 10+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to strategic global accounts (AI, Big Data, Cloud, etc).
• Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
• Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.
• Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts.
• Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advancing opportunities through the sales cycle within key accounts.
• A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success. You’re humble, curious, creative, open and above all, passionate!

We have a fit? Send us your resume and convince us that you are a must-have rather than a nice-to-have. We will contact you if your experience and expertise stand out.

Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.