Strategic Account Director

Indegene; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Indegene, located in Toronto, is seeking an experienced Account Delivery Director to lead major client accounts and deliver strategic insights. The role demands proficiency in managing agency relationships and overseeing a budget of $4-6M+, ensuring high-quality deliverables are met.

Candidates should have 5+ years in agency services with a strong emphasis on client management. The position offers the opportunity to work within a dynamic team focused on healthcare and technology solutions.

Qualifications

• 5+ years in agency services in strategic client relationship management.
• 12+ years of overall experience.

Responsibilities

• Owns several brands or one large brand.
• Oversees account(s) totaling $4-6M+ in agency fee.
• Manages cross-functional teams for project deliverables.

Skills

Strategic client relationship management

Communication

Job description

Overview

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Indegene is scouting for leaders who can help us write the next chapter of our growth story. We are at the exciting intersection of healthcare and technology and are rapidly growing in a sustainable fashion.

We are enabling healthcare organizations be future ready for which we are building new capabilities every day and need employees to build things from scratch for us and take ownership. You will be leading teams and delivering outcomes while working with a purpose-driven organization. We are a passionate team that likes to make a difference with our work in our customers’ lives. We ensure a differentiated career for our employees.

Position

Account Delivery Director

About the Role

The Account Director will not only have a command of agency services but also influence strategic recommendations and client-side decision-making by being seen as the agency lead for their assigned brand/portfolio.

Responsibilities

• Account lead - Owns several brands or one large brand
• An expert in all aspects of a client’s business, being able to speak to the category, across channels/audiences, etc., and to the larger internal teams
• Oversees account(s) totaling $4-6M+ in agency fee
• Presence – Authoritative (informed) and strategic mindset when meeting with the team, agency leaders, or clients
• Masterful communicator with a combination of listening, speaking, and business writing skills; knows when to pick up the phone, when to be at the client, when to email
• Ability to identify cautionary client/project concerns that warrant proactive agency solutions and escalate to senior agency leadership
• Relationship Building: Trust and personal equity with all cross-functional team members to be able to rally them when needed to address client needs
• Regularly works with strategy to provide clear and proactive POVs on brand milestones, competitors, or market events
• External – Recognized as the leading voice in the clients’ minds
• Considers broader ways to “get a seat at the table” by developing relationships with the extended client team (e.g., research team, sales training, medical, etc.)
• Fosters collaboration with innovative client solutions, always looking for ways to serve the client better and to grow their business
• Manages up with a clear narrative for the account overall; mentors junior staff to improve their performance
• Operational Proficiency: Brand oversight - Accountable for all aspects of projects within the assigned brand/portfolio; and ensuring strategic rationale
• Ensures junior team members are delivering quality account management deliverables
• Manage the team through the development of more strategic project briefs and ensure client agreement to all assumptions
• Review of all deliverables to meet quality standards and client expectations
• Manage cross-functional teams to ensure an organized delivery of effective and engaging creative reviews of assets
• Effectively activates the right people at the right time to connect and drive forward key client/brand workstreams
• Overseen total budget by having proactive, ongoing conversations with the project management team and clients/VP to meet revenue goals
• Final reviewer/approver of all project estimates, SOWs, and finance trackers to ensure accuracy
• Accountable for monthly forecasts provided to agency leadership and for transparently addressing issues that may impact agency revenue
• Responsible for leading the Phasing & Utilization process internally; able to communicate a clear and coherent narrative to explain revenue phasing changes/implications
• Ability to identify and pull forward tactics to support staff utilization and meet the projected forecast as needed
• Future forward thinking about maintaining/growing revenue
• Other Skillsets: 5+ years in agency services in strategic client relationship management and overall 12+
• Look for ways to become involved in the agency overall to establish rapport and demonstrate their commitment to growing as a future agency leader
• Spearheads the brand planning process with strategy and creativity to deliver the most innovative ideas possible and solidify the agency’s role as a strong partner
• Is capable of having ‘tough’ conversations internally and with clients, but instead handles them with professionalism and dignity to build further trust
• Identifies opportunities for live interactions as much as possible, focusing on ensuring the best possible client impression of the agency

Qualifications

• 5+ years in agency services in strategic client relationship management
• 12+ years of overall experience

Equal Opportunity

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.