Account Director

INNOCEAN Canada; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Great Place to Work recognition

Flexible time off

Wellbeing benefits

Job summary

INNOCEAN Canada seeks an experienced Account Director to lead senior client relationships, drive integrated marketing initiatives, and oversee campaigns across disciplines. You will work closely with Strategy, Creative, Media, Production and Digital teams to translate client objectives into measurable business results.

As a mentor to the account team, you will ensure smooth delivery, manage budgets and profitability, and identify opportunities for organic revenue growth in a fast-paced agency

Qualifications

• 6–8 years of client service experience in advertising or integrated agency.
• 1–3 years in a supervisory or people leadership role.
• Experience managing senior client relationships and multi-disciplinary accounts.

Responsibilities

• Serve as the primary senior contact for key client stakeholders and partnerships.
• Lead client relationship health and ensure deliverables meet expectations.
• Identify and resolve issues, manage risk, and maintain client confidence.
• Lead regular client reporting, presentations and business reviews with ROI insights.
• Partner with Strategy, Creative, Media and Production on integrated campaigns.
• Provide clear creative briefs aligned to business goals.
• Mentor and develop a high-performing account team and manage budgets.

Skills

Senior client relationship management

Strategic leadership

Presentations & negotiations

Education

Post-secondary education in marketing/advertising

Tools

AI-powered tools

Job description

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationall

Position Summary

We are seeking an experienced and strategic Account Director to join our Account Services team. This role is responsible for leading senior client relationships, driving integrated marketing initiatives, and overseeing the successful delivery of campaigns across multiple disciplines. Working closely with Strategy, Creative, Media, Production, and Digital teams, the Account Director will provide strategic leadership, mentor account teams, and ensure client objectives are translated into impactful business results. This role is ideal for a confident relationship builder who thrives in a fast-paced agency environment and is passionate about delivering exceptional client experiences.

Key Responsibilities

• Serve as the primary senior point of contact for key client stakeholders, building trusted, long-term partnerships.
• Lead overall client relationship health, ensuring expectations are met or exceeded across all deliverables.
• Proactively identify and resolve issues, managing risk while maintaining strong client confidence.
• Lead regular client reporting, presentations, and business reviews, highlighting performance, ROI, and actionable insights.
• Partner closely with Strategy, Creative, Media, and Production teams to shape integrated campaign strategies aligned to client objectives.
• Provide clear, inspiring creative briefs that align business goals with bold creative vision.
• Review and approve creative concepts and deliverables to ensure they meet client expectations, brand standards, and INNOCEAN quality benchmarks.
• Lead, mentor, and develop a high-performing account team, fostering clarity, accountability, and growth.
• Own account financial health, including budgets, scopes, forecasting, and profitability.
• Proactively identify the client's business needs and work with both the client and various INNOCEAN teams to understand, define, plan, and build effective and innovative solutions that translate to measurable results for the business.
• Identify opportunities for organic revenue growth.
• Support an inclusive, people-first environment where diverse perspectives are valued.

Qualifications & Experiences

• 6–8 years of experience in client service within an advertising or integrated agency environment.
• 1–3 years of experience in a supervisory or people leadership role.
• Strong experience managing senior client relationships and complex, multi-disciplinary accounts.
• Proven ability to lead strategic conversations, presentations, and negotiations.
• Solid understanding of integrated marketing, campaign development, and agency operations.
• Luxury category experience considered a strong asset.
• Explore and leverage emerging AI-powered tools that help optimize workflows and enhance the client experience.
• Post-secondary education in marketing, advertising, or a related field is an asset.

What you’ll love about working at INNOCEAN Canada

• People-first and Inclusive of all — we’re proud to be recognized by ‘Great Places to Work’ FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
• Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
• Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
• Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
• Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.