Omnichannel Analytics Manager, 5 positions

Indegene

Canada

On-site

CAD 120,000 - 130,000

Full time

14 days+

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Job summary

A leading healthcare technology provider in Canada is seeking a Mid-Senior level professional for a full-time role in digital analytics. You will be responsible for delivering omnichannel reporting and insights, managing client relationships, and translating digital marketing goals into actionable KPIs. If you have over 8 years of experience and strong skills in Google Analytics and Power BI, we encourage you to apply. Competitive salary offered.

Qualifications

8+ years of digital and omnichannel analytics experience.
3+ years of life sciences/pharma experience.
Strong understanding of paid media strategies and tactics.

Responsibilities

Deliver omnichannel reporting and insights for digital channels.
Manage dashboard enhancements for brand-specific requirements.
Build relationships with pharmaceutical client organizations.

Skills

Digital marketing goals into KPIs

Understanding digital data processing

Monthly omnichannel reporting

Client relationship management

Excellent communication skills

Google Analytics

Power BI

CRM platforms (Veeva, SFMC)

Tools

MCI/Datorama

Job description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

If this excites you, then apply below.

Number of Positions: 5

EST hours

You will be responsible for:

Responsibilities

Delivery:
Deliver Omnichannel reporting and insights, with a specific focus on digital channels and actionable insights to inform tactical optimizations and strategic planning
Develop and refine measurement frameworks by translating brand level omnichannel objectives into measurable KPIs. Ability to capture brand, campaign and tactical nuances while also ensuring alignment and consistency in measurement across brands and business units is critical
Manage Omnichannel dashboard enhancements and on-going maintenance – ensure dashboard meets brand specific requirements while also maintaining consistency across brands & BUs, gather and translate enhancement requirements from client, leverage AI to automate dashboard operations and insights generation to drive both efficiency & effectiveness
Deliver actionable monthly and quarterly omnichannel performance reports focused on highlighting trends and insights to clients in a compelling manner that drives campaign optimization
Be an integral cog of the analytics team and work with client stakeholders to recommend experiments & a/b tests that address key business challenges and questions
Support client stakeholders in collaborating with media agencies and AORs to define measurement plans, align on optimizations, resolve data discrepancies and pull through tactical recommendations & a/b tests
Ensure all activities are conducted in compliance with client’s procedures & regulations with appropriate documentation and approvals
Client Relationship:
Build and maintain strong relationships with key stakeholders within pharmaceutical client organizations. Become a trusted partner for Omnichannel Analytics by proactively setting expectations and addressing challenges
Act as the primary point of contact for client interactions, understanding their business objectives ensuring monthly reporting, dashboards, adhoc analysis align to these objectives and address their key business questions
Challenge conventional approaches when appropriate and actively share relevant POVs on relevant industry trends, new solutions, and best practices

About you

8+ Years of Digital and Omnichannel Analytics and/or Insights Experience
3+ Years of Life Sciences / Pharma experience
Strong understanding of paid media strategies, tactics, measurement and data. Media agency experience is a plus
Experience analyzing website performance and making recommendations to optimize performance. UI/UX optimization experience is an added bonus

Must have

Experience translating digital marketing goals into measurable KPIs and metrics
Understanding of the underlying business rules and nuances of processing digital data to align with KPI/metric definitions
Expertise in developing & delivering monthly digital marketing or omnichannel reporting that effectively communicates performance trends while also identifying optimization opportunities
Proven track record of successfully managing client relationships and delivering impactful digital analytics solutions to drive business outcomes
Excellent communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences effectively.
Proven ability to frame a business issue, design the right solution, and deliver results.
Google Analytics and/or Adobe Analytics Experience
Strong understanding of Media Platforms & Data: MCI/Datorama, PLD/NPI Activity Data, DCM, SA360, HCP365, AIMXR, Meta, LinkedIn, TikTok
Proficient with Power BI and Co-pilot
Comfortable with CRM platforms such as Veeva and SFMC

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Seniority level