Store Team Lead — Drive Sales & Brand Experience

Default Brand; Burnaby; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive wage

40% Family & Friends Discount

Free Vessi product

50% Employee Discount

Job summary

Vessi is seeking a dynamic Retail/Store Manager to lead daily store operations in Vancouver-area locations. You’ll support the Store Manager and Assistant Manager in opening/closing, cash handling, inventory, loss prevention, IT systems, and health and safety to ensure operational excellence.

You’ll train Sales Associates, drive engagement, coach the team, and uphold a customer‑centred experience. The role requires 1+ year of retail management or customer service, excellent communication,

Qualifications

• 1+ year of retail management or customer service experience.
• Excellent verbal and written communication skills.
• Great attention to detail.
• Strong decision-making and problem-solving skills.
• Exceptional interpersonal skills.
• Ability to adapt quickly in a fast-paced environment.
• Capable of lifting and carrying heavy objects.
• Ability to work flexible hours and holidays.

Responsibilities

• Store Operations: opening/closing, cash wrap, inventory management, loss prevention, IT systems, health & safety.
• Maintain a clean and organized store appearance and customer experience.
• Other duties as required.
• People Management: train Sales Associates, ensure product & SOP knowledge.
• Drive employee engagement, build store culture, recognize and motivate staff.
• Advise and coach staff and escalate issues to Store Manager as needed.
• Performance: act as brand ambassador, deliver memorable in-store experiences.
• Lead by example to drive sales and hit targets.
• Monitor KPIs (SPH, ATV, conversion rate, NPS, inventory metrics).
• Ensure customer-focused mindset across the team.

Skills

Retail management

Customer service

Communication

Team leadership

Problem-solving

Job description

Vessi is seeking a dynamic Retail/Store Manager to lead daily store operations in Vancouver-area locations. You’ll support the Store Manager and Assistant Manager in opening/closing, cash handling, inventory, loss prevention, IT systems, and health and safety to ensure operational excellence.

You’ll train Sales Associates, drive engagement, coach the team, and uphold a customer‑centred experience. The role requires 1+ year of retail management or customer service, excellent communication,