Store Sales Leader: Elevate Customer Experience

Socket.dev; Pickering; On-site; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discount

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager at a Michaels location in Canada. Michaels operates 1,300 stores across North America and offers a broad range of creative framing, crafts, and seasonal products. The role leads storewide selling and service excellence, driving omni-channel satisfaction and engaging customers daily.

The position targets strong leadership, coaching, and SOP adherence, with a focus on the customer experience and operational efficiency.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and work in a fast-paced environment.
• Willingness to work nights, weekends, and early mornings.

Responsibilities

• Lead selling culture and drive sales results.
• Coach team on customer experience and selling behaviours.
• Manage POS and Self-Checkout operations.
• Oversee in-store programs and events (Balloons, Loyalty, MCC/Extend).
• Support BOPIS and Same Day Delivery processes.
• Train and develop store staff.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-checkout systems

Job description

The Michaels Companies, Inc. is seeking a Sales Manager at a Michaels location in Canada. Michaels operates 1,300 stores across North America and offers a broad range of creative framing, crafts, and seasonal products. The role leads storewide selling and service excellence, driving omni-channel satisfaction and engaging customers daily.

The position targets strong leadership, coaching, and SOP adherence, with a focus on the customer experience and operational efficiency.