Store Operations & Merchandising Lead

Kibbi Technologies Inc.; Welland; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts

Training & development

Assistance programs

Job summary

Winners in Welland, part of TJX Canada, is seeking a Retail Store Coordinator to drive store operations, service standards, and visual merchandising. You will lead training and development for Associates, ensuring alignment with policies and processes while supporting a fast-paced retail environment.

The role emphasizes customer service excellence, teamwork, and effective task management to sustain store performance and brand standards.

Qualifications

• Relevant experience in retail or service (1-2 years) and understanding of customer needs and store operations.
• Team collaboration and positive relationships within a team environment.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong communication and time management skills for clear information sharing.

Responsibilities

• Drive operational excellence in areas like visual merchandising and customer service.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan and guide tasks while coaching Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service.
• Enhance the store’s brand through eye-catching merchandise displays in key areas.

Skills

Retail experience

Teamwork

Task management

Communication

Time management

Job description

Winners in Welland, part of TJX Canada, is seeking a Retail Store Coordinator to drive store operations, service standards, and visual merchandising. You will lead training and development for Associates, ensuring alignment with policies and processes while supporting a fast-paced retail environment.

The role emphasizes customer service excellence, teamwork, and effective task management to sustain store performance and brand standards.