Store Operations Leader & Coach

Newfoundland-Labrador-Liquor-Corp; Labrador City; On-site; CAD 60,000 - 80,000; Full time

Job summary

Newfoundland-Labrador-Liquor-Corp in Labrador City seeks a management team leader to coach staff, oversee store operations, and ensure policy compliance within the corporation's framework.

You will direct staff, manage inventory and cash controls, and support health and safety, HR practices, and customer service excellence. The ideal candidate has a business diploma and 3+ years retail supervisory experience, with strong leadership and communication skills.

Qualifications

• Graduation from a recognized business diploma program supplemented by other related post-secondary education
• Minimum 3 years of relevant experience in the retail industry, including at least 1 year in a supervisory position
• Leadership, business management, and organizational skills
• Strong communication and interpersonal skills
• Demonstrated ability to manage multiple tasks, problem solve, and execute decisions and strategic initiatives
• Working knowledge of standard business software (MS Word, Excel, Outlook) with proficiency testing may be required
• Experience working in a unionized environment would be considered an asset
• An equivalent combination of experience and education will be considered.

Responsibilities

• Provide direct coaching and mentoring to store employees to ensure the store operates in an efficient and effective manner in accordance with established policies and procedures within the regulatory framework of the Corporation
• Direct staff in a manner in accordance with established policies and procedures
• May temporarily assume the responsibilities of the Store Manager in their absence
• Provide customer service excellence through a highly motivated and knowledgeable staff
• Manage the resources of the store to maintain inventory and maximize results as directed by the Store Manager
• Support a working environment that promotes productivity and efficiency through appropriate Human Resources practices including training, development and performance management initiatives
• Adhere to inventory and cash management administrative practices
• Facilitate the exchange of information by maintaining effective liaisons with the general public, internal departments and the Regional Manager
• Support an effective Health and Safety environment for customers and staff in accordance with government legislation through formal inspections of premises and equipment and taking action on identified issues including repairs and maintenance concerns
• Ensure that Occupational Health and Safety laws, codes and regulations are adhered to in their area of responsibility

Skills

Leadership

Staff coaching

Customer service

Interpersonal skills

Communication

Organizational skills

Problem solving

Education

Business diploma

Post-secondary education

Tools

MS Word

Excel

Outlook

Job description

Newfoundland-Labrador-Liquor-Corp in Labrador City seeks a management team leader to coach staff, oversee store operations, and ensure policy compliance within the corporation's framework.

You will direct staff, manage inventory and cash controls, and support health and safety, HR practices, and customer service excellence. The ideal candidate has a business diploma and 3+ years retail supervisory experience, with strong leadership and communication skills.