Assistant Store Manager - Team Leadership & Customer Experience

Loblaw Companies Limited; Town of Rothesay; On-site; CAD 60,000 - 70,000; Full time

Job summary

Atlantic Superstore, a Loblaw Companies Limited banner, is hiring aStore Leader to drive customer service excellence and team leadership in a busy retail setting. Reporting to the Store Manager, you will oversee colleagues, scheduling, and engagement initiatives while coordinating with buyers on inventory and merchandising.

The role emphasizes safety, inclusion, and development, with expectations to train staff, meet company standards, and plan events that bolster store performance.

Qualifications

• Good communication/presentation skills to instruct colleagues and groups on the use, maintenance and servicing of equipment.
• The ability to develop and maintain client contacts.
• Ability to work in a fast pace environment
• Complies to health and safety regulations
• Demonstrates a commitment to achieving meaningful results
• Displays unwavering commitment to our values
• Demonstrates understanding of the organization’s mission and strategies
• Acts in accordance with policies and procedures
• Detail oriented
• Effective verbal and written skills
• Ability to work independently

Responsibilities

• Present themselves as a role model when providing efficient and courteous customer service.
• Resolve and manage customer complaints effectively and according to established guidelines.
• Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.
• Encourage store colleagues to take ownership for their performance and career development plans; follow up on a regular basis.
• Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
• Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervises the activities of the stores merchandising efforts.
• Manage and maintain materials and stocked product inventory.
• Planning and implementing events successfully.
• Achieves staffing objectives by recruiting and evaluating job candidates.
• Scheduling employees efficiently to improve productivity, profitability and margins.
• Continuously training staff effectively to encourage them to meet company standards.
• Pursue succession planning to ensure that colleagues are constantly developed to fill each needed role.
• Ensure colleagues awareness of safety and emergency procedures.
• Understand and support store operations, policies and procedures.
• Commitment to promoting a workplace of inclusiveness and belonging

Skills

Customer service

Leadership

Communication skills

Staff scheduling

Problem solving

Team coordination

Safety compliance

Diversity inclusion

Job description

Atlantic Superstore, a Loblaw Companies Limited banner, is hiring aStore Leader to drive customer service excellence and team leadership in a busy retail setting. Reporting to the Store Manager, you will oversee colleagues, scheduling, and engagement initiatives while coordinating with buyers on inventory and merchandising.

The role emphasizes safety, inclusion, and development, with expectations to train staff, meet company standards, and plan events that bolster store performance.