Store Leader & Customer Experience Champion

Loblaw; Nova Scotia; On-site; CAD 60,000 - 70,000; Full time

Job summary

Loblaw's Atlantic Superstore in Nova Scotia is seeking an Assistant Store Manager to lead customer service excellence, manage employees, and plan store operations. Reporting to the Store Manager, you will drive daily performance and ensure policy adherence.

You will recruit and schedule staff, coordinate with buyers on inventory, train teams, and promote a culture of inclusiveness while focusing on safety and seamless store execution.

Qualifications

• Excellent customer service and communication skills.
• Ability to lead, coach and develop a store team.
• Strong planning, scheduling and inventory coordination.
• Commitment to safety policies and procedures.
• Proven track record of achieving results and maintaining store standards.

Responsibilities

• Provide excellence in customer service as a role model.
• Resolve customer complaints per guidelines and drive customer satisfaction.
• Lead by example to address concerns and develop the team.
• Recruit, evaluate and schedule staff to meet objectives.
• Coordinate with departments and buyers on inventory and merchandising.
• Oversee inventory, materials and stock levels.
• Plan events and initiatives to boost store performance.
• Train staff to meet company standards and promote inclusion.

Skills

Customer service

Leadership

Communication

Team management

Staff scheduling

Conflict resolution

Safety compliance

Job description

Loblaw's Atlantic Superstore in Nova Scotia is seeking an Assistant Store Manager to lead customer service excellence, manage employees, and plan store operations. Reporting to the Store Manager, you will drive daily performance and ensure policy adherence.

You will recruit and schedule staff, coordinate with buyers on inventory, train teams, and promote a culture of inclusiveness while focusing on safety and seamless store execution.