Store Manager | Westshore Town Centre

Kibbi Technologies Inc.; Langford; On-site; CAD 53,000 - 76,000; Full time

Benefits offered by this job

Monthly performance bonuses

Cash prizes, phones, accessories and…

Comprehensive benefits including a wel

TELUS Pension and Share Purchase Plan

Exclusive employee discounts

Job summary

TELUS is seeking a Store Manager to lead a TELUS retail store, guiding strategy, people and customer experience. You’ll share accountability for store performance across Sales, Customer Experience, Operations, and People, using data-driven insights to diagnose performance and opportunities. You’ll coach your team and foster a culture centered on customer care and long-term loyalty.

Join a respected national brand and help grow the business with clear leadership and an ownership mindset.

Qualifications

• Results-oriented, accountable, resilient, and ownership mindset.
• Strong communication and relationship-building skills.
• Positive, adaptable and confident with change.
• Data-driven, metrics-based decision making.
• Coaches and mentors to build high-performing teams.
• Customer-centric with focus on exceptional retail experiences.
• Innovative thinker with fresh ideas for store operations.

Responsibilities

• Take shared accountability for store performance with commitment and determination.
• Identify opportunities using data and metrics and make strategic decisions.
• Balance priorities to optimize productivity and growth.
• Coach and provide regular feedback to team members.
• Create development plans to help your team grow and succeed.
• Foster an environment where people thrive and perform at their best.
• Build a customer-first culture delivering exceptional experiences.
• Grow store impact by nurturing long-term customer relationships.
• Lead with clarity and transparent communication, building trust.

Skills

Leadership

Data-driven decisions

Coaching & mentoring

Customer-centric

Team collaboration

Adaptability

Job description

Description

This isn't just a management job—it's your chance to lead and grow a business.

Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You’ll Do

Deliver Business Results

• Take shared accountability for store performance with commitment and determination
• Use data and metrics to identify opportunities and make strategic decisions
• Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

• Unlock each team member's potential through regular coaching and feedback
• Build clear development plans that help your team grow and succeed
• Create an environment where people thrive and perform at their best

Deliver Retail Excellence

• Build a customer-first culture where your team consistently delivers exceptional experiences
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
• Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

• Communicate with clarity and transparency so your team understands the 'why'
• Build trust-based relationships and foster a positive, collaborative environment
• Proactively recruit top talent and set new team members up for success

What We Offer

• Rewards That Reflect Your Impact
• Ability to earn rewarding monthly performance bonuses on top of a competitive salary
• Additional sales incentives like cash prizes, phones, accessories and trips
• Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
• TELUS Pension and Share Purchase Plan with generous company contributions
• Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

• A recognition-first culture where your wins are celebrated and we invest in your growth
• Career advancement opportunities within Telus Retail Limited or across TELUS
• Mentorship from top performing sales leaders who want to see you succeed
• The opportunity to lead with purpose and give back to your community

Qualifications

• Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
• Positive & Adaptable: Brings energy and embraces change with confidence
• Data-Driven: Uses metrics to identify opportunities and make informed business decisions
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
• Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
• Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data- Driven - Innovative - Positive - Collaborative

Salary Range: $53,000 to $76,000