Store Manager (Vancouver, Canada)

RIMOWA GmbH; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading luxury brand is seeking a Store Manager in Vancouver to oversee sales operations, manage a dynamic team, and ensure exceptional client relations. The ideal candidate will have significant retail management experience, a passion for sales, and the ability to foster a positive team environment while executing effective merchandising and outreach initiatives.

Qualifications

• Minimum 5 years’ experience in retail management with a luxury brand.
• Proven ability to drive sales and execute events.
• Talent for managing and developing a cohesive team.

Responsibilities

• Achieve store sales goals and provide training for staff.
• Analyze performance and identify solutions to sales problems.
• Manage inventory and maintain POS functions.

Skills

Leadership

Sales Management

Client Relations

Inventory Management

Education

High School diploma or equivalent

Tools

Excel

Cedig

Job description

The RIMOWA Store Manager is responsible for the overall achievement of store business
objectives. The Store Manager must provide leadership and manage a team toward
generating sales through exceptional client relations, product knowledge and outreach
initiatives while acting as a brand ambassador for RIMOWA.

Job responsibilities

Sales and Client Relations
• Achieve store sales goals and other financial targets
• Provide training for team in selling techniques and product knowledge
• Analyze store performance, identifying problems and crafting solutions. This includes monitoring and understanding sales reports and financial statements
• Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in the cultivation of new and existing clients
• Act as a brand ambassador of RIMOWA, play an active role in the community and seek outreach/networking opportunities

Stock and Inventory Management
• Communicate with leaders to ensure inventory meets business needs
• Manage all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service
• Conduct inventory counts, manage RTV’s and overall stock movement
• Ensure accurate and efficient receipt and transfer of all goods
• Execute well organized inventory counts

Team Management
• Attract and recruit successful sales associates capable of being promoted
into managerial positions
• Coach the sales team on performance, provide professional development, and
nurture corporate culture
• Motivate the sales team through the creation of a fun work environment
• Implement RIMOWA’s clienteling practices to build each team member’s business and overall store performance

Store Operations
• Maintain operation of all POS functions to ensure accurate store reporting
• Maintain store payroll in accordance with overall store budget
• Create sales/marketing reports using Excel and Cedig.
• Manage facilities and operational costs
• Other ad hoc projects as determined by management

Visual Merchandising
• Merchandise the store and execute window displays in accordance with
company directives for collections
• Maintain all display fixtures, lighting and marketing material

Profile

• Completion of a High School diploma or equivalent
• Must possess at least 5 years’ experience in retail management with a luxury brand
• Proven ability to drive sales from start-up, execute events and work in concert with marketing
• Talent for managing and developing a cohesive team
• Required to lift boxes up to 20lb repeatedly
• Able to work evenings, weekends and holidays