Store Manager, Operations

Longos; Toronto; On-site; CAD 75,000 - 105,000; Full time

Job summary

Longo's is seeking a Store Manager for a downtown Toronto retail location, responsible for delivering Remarkable Service and operational excellence through hands-on leadership and budgeting. The role focuses on driving financial results and key metrics in partnership with cross-functional teams.

The successful candidate will develop talent, execute innovative operations programs, and oversee store budgets while maintaining integrity and guest loyalty in a dynamic market.

Qualifications

• Post secondary education in business; a university degree is an asset.
• 2+ years of experience in grocery retail store management.
• Proven leadership of a store team and delivery of guest experiences.

Responsibilities

• Lead, coach and develop department management and operations teams to deliver Remarkable Guest experiences.
• Promote talent development for future growth and bench strength.
• Own store procedures, budgeting and initiatives to maximise top and bottom line growth.
• Analyze business trends to identify opportunities and efficiencies.
• Drive day-to-day performance and cross-functional collaboration to achieve results.
• Communicate key initiatives with clear objectives, metrics and action plans.
• Direct budget management and monitor cost controls and deviations.
• Assess and implement process improvements for cost competitiveness and reduced redundancies.
• Improve labour productivity, guest satisfaction metrics and other key indicators.

Skills

Leadership

Team management

Budgeting

Guest service

Strategic thinking

Communication

Problem solving

Forecasting

MS Word

PowerPoint

Excel

Dayforce

Education

Post secondary education in Business

Tools

MS Word

PowerPoint

Excel

Dayforce

Job description

We are looking for our next Store Manager supporting Longo's retail stores! The successful candidate for this role will have vast knowledge, experience and continued and sustained exposure to the downtown market and embodies the downtown culture.

Reporting to the Director, Operations, the Store Manager role models Remarkable Service, maintains visible presence and continuously influences through inspirational leadership to deliver operational excellence.

This role is responsible for the leadership and execution of the GM35 Growth and Competitive Strategies as well as the achievement of financial results and key metrics of their respective store.

The Store Manager role focuses on providing expert business advice, the proactive development and execution of innovative operations programs, processes and improvements to enhance overall performance and Team Member and Guest loyalty. This role requires Genuine Inspired Leadership skills and unquestionable personal and professional trust and integrity.

Accountabilities:

Leading, coaching and developing Department Management team and operations team members to deliver Remarkable Guest experiences through the execution of Longo's programs.

Promoting talent development to build a strong bench of high performing team members ready for future growth.

Ownership of store operations procedures and budgeting, designed to maximize top and bottom line growth, leverage market opportunities and roll out the most effective initiatives possible.

Analyzing current business trends and processes in order to identify opportunities, resolve issues, set priorities for improvement and efficiency gains.

Proactively taking day to day operations performance to the next level by continuing to set higher standards, ensuring continuous improvement and working cross-functionally to ensure buy-in and deliver results.

Ensuring effective communication of all key initiatives and strategies to ensure consistent understanding of the reasons for, direction of, and expected results of each project and initiative and ensuring they are translated into specific objectives, metrics/measures and action plans that are sustainable for the store.

Coaches and directs the Department Management team in the development and on-going management and control of the department budgets and monitors, manages and troubleshoots budgets, addressing efficiency opportunities.

Assesses operational effectiveness and recommends changes and enhancements that will simplify, streamline and improve operating processes and performance to ensure long term cost competitiveness and eliminate redundancies.

Ensures step change improvement in key metrics such as labour productivity, TruRating scores and shrink rates and monitors and reports on other key business metrics as agreed to in the annual Operations business plan such as: retention of key talent, turnover, training investment, engagement scores, EBITDA, H&S scores/Food Safety Scores etc.

Prioritizing the engagement of Department Management team and provides support to leaders in their action plans to address team member engagement survey feedback.

Partners with support functions (Merchandising, IT, Marketing, Finance) to understand, evaluate, execute and provide meaningful feedback on operational impacts.

Partner with Human Resources to support of the achievement of people related objectives and provides guidance and direction on team member relations matters, investigations, legal and legislative matters.

Key Knowledge, Skills and Credentials:

Post Secondary Education in Business. A university degree is an asset.

2+ years of experience in a grocery retail Store Management role, leading and managing a store team.

Proven commitment to leading and cultivating a culture of Remarkable Service and world class engagement through demonstrated inspirational leadership and a track record of developing Team Member talent.

Open minded, innovative problem-solving mindset and sound decision making.

Excellent organization, planning, forecasting and documentation skills (including written and verbal communication).

Strong knowledge of business /operational controls, labour relations, employment standards, food safety, health and safety and privacy legislation.

Experience and understanding of the downtown market is an asset.

Strong computer skills including MS Word, PowerPoint, Excel, Dayforce.