Store Manager (mat leave coverage)

chatterslimitedpartnership; Surrey; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Sales incentives and performance-based

Product and salon service discounts

Medical and dental benefits

Employer RRSP contributions

Education opportunities in-salon

Growth and leadership development

Job summary

Chatters is seeking a Store Manager for the Guildford Town Centre location in Surrey, BC. You will lead daily retail and salon operations, coach a high-performing team, own scheduling and payroll, ensure merchandising standards, and foster customer loyalty through memorable experiences.

The role requires leadership, operational excellence, and a passion for delivering exceptional service. You will oversee budgeting, inventory and performance planning, while acting as the on-floor leader to drive

Qualifications

• Minimum 5 years of retail leadership experience.
• Proven success leading teams and achieving sales goals.
• Strong background in inventory management, scheduling, payroll and budgeting.
• Passion for beauty and delivering exceptional customer experiences.
• Excellent communication, organization and time-management skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Reliable, accountable and solution-oriented leadership.
• Experience on the sales floor and on-floor leadership is a plus.

Responsibilities

• Lead daily retail and salon operations to deliver an elevated customer experience.
• Coach, develop and inspire a high-performing team to hit sales, service and operational goals.
• Own scheduling, payroll, inventory management, budgeting and performance planning.
• Ensure the salon is clean, stocked, and merchandised to Chatters’ standards.
• Build relationships with customers to foster loyalty through memorable experiences.
• Analyze performance metrics and drive continuous improvement.
• Lead hiring, onboarding, training and ongoing development of team members.
• Act as the primary on-floor leader, solving problems and making decisions.

Skills

Retail leadership

Sales performance

Operations management

Inventory management

Scheduling & payroll

Customer experience

Communication

Organization & time-management

Tools

POS systems

Basic computer programs

Job description

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We are looking for a Store Manager based out of our Guildford Town Centre location in Surrey, BC.

What You’ll Do

• Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
• Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
• Own scheduling, payroll, inventory management, budgeting, and performance planning
• Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards
• Build strong relationships with customer, creating loyalty through consistent and memorable experiences
• Analyze performance metrics and take action to drive results and continuous improvement
• Lead hiring, onboarding, training, and ongoing development of team members
• Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team

Who You Are

You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

You align with our corporate values:

• Start with the Power of You: You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.
• Every Interaction Matters: You understand that every customer and team interaction is an opportunity to create trust, connection, and positive energy.
• Make It Memorable: You go beyond expectations, setting the standard for exceptional service and creating experiences customers return for.
• More Than Just Beauty: You believe beauty is a powerful tool for confidence, self-expression, and community.
• Commit to Grow and Learn: You’re passionate about learning, developing leaders, and building strong teams that grow together.

What You Bring

• Minimum 5 years of retail leadership experience
• Proven success leading teams, driving sales performance, and managing operations
• Strong background in inventory management, scheduling, payroll, and budgeting
• Passion for beauty and delivering exceptional customer experiences
• Excellent communication, organization, and time-management skills
• Ability to multitask and problem-solve in a fast-paced environment
• Reliable, accountable, and solution-oriented leadership style
• Comfortable using POS systems and basic computer programs
• Flexible availability, including days, evenings, and weekends
• Salon experience is considered an asset

What We Offer

• Competitive salary
• Sales incentives and performance-based rewards
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.