Store Manager - Full Time - Guildford Town Centre

L'Occitane En Provence; Surrey; On-site; CAD 55,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where your leadership will create an immersive and memorable experience for guests. This role emphasizes the importance of hospitality, teamwork, and customer satisfaction in a vibrant retail environment. You will lead a dedicated team, ensuring every guest feels like a cherished visitor. With a focus on personal growth and a solution-oriented mindset, you will drive success while fostering a culture of unity and connection. If you are passionate about beauty and customer service, this is the perfect opportunity to shine.

Qualifications

• Previous supervisory experience in retail or hospitality management.
• Strong leadership and communication skills are essential.

Responsibilities

• Create personalized experiences and address guest needs.
• Foster team culture through mentoring and coaching.

Skills

Leadership

Communication

Customer Satisfaction

Analytical Skills

Basic Technology Skills

Education

Experience in Retail or Hospitality Management

Sales-Driven Background

Job description

Who You Are:
As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with a focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.
The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Pay Range: The Salary Range for this role is $55,843 to $64,220 per annum (based on skill set and experience)

Who We Are:
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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