Store Manager

SWATCH GROUP; Victoria; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading company in the fashion industry is seeking a Store Manager to oversee operations and drive sales at their Victoria location. The ideal candidate will have significant retail leadership experience, a strong customer service background, and the ability to motivate a team. This full-time position offers a competitive salary and a range of benefits, including health coverage and RRSP contributions.

Benefits

Health benefits, including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations and sick days

Qualifications

• Minimum 3 years of retail leadership experience, preferably in fashion or accessories.
• At least 5 years of customer service experience.
• Intermediate proficiency in MS Office.

Responsibilities

• Lead customer service and sales efforts, coaching staff on targets.
• Manage daily operations, including scheduling and inventory control.
• Oversee recruitment and training, fostering a positive work environment.

Skills

Customer Service

Sales

Leadership

Communication

Relationship Building

Tools

MS Office

POS systems

Job description

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion, and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting-edge style, trend-setting looks, and technology-friendly accents have all added to the amazement of owning a Swatch.

Job description

As a Store Manager, you'll report directly to the Brand Manager and take full responsibility for the overall management of the business. Your key responsibilities include ensuring adherence to company policies, driving sales through staff motivation, and providing exceptional customer service to foster growth. You will execute and meet operational goals, demonstrating Swatch Core Competencies: Customer Focus, Drive for Results, Building Effective Teams and Relationships, Creativity and Problem-Solving, Humility, and Integrity.

Starting base pay ranges from $55,000 to $60,000, plus a monthly performance bonus.

Benefits include:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations and sick days

Responsibilities include:

• Customer Service & Sales: Lead by example to deliver excellent service, set and coach sales targets, and ensure product knowledge.
• Operations: Manage daily activities, staff scheduling, payroll, inventory control, and reporting.
• Personnel Management: Oversee recruitment, training, discipline, and performance evaluations, fostering a positive work environment.
• Visual Merchandising: Implement merchandise launches and maintain store presentation standards.
• Compliance: Uphold safety standards and act as a role model for policies and procedures.

Working Conditions:

The role involves moderate physical effort, including walking, standing, lifting, pushing, and pulling (up to 35 lbs or more with support). Attention to detail is required when handling paperwork, cash management, or POS systems.

Employment Status:

Full-Time, averaging 40 hours per week, with flexibility to work beyond these hours, including holidays and blackout periods.

Profile:

• Availability for opening and closing shifts, including weekends and holidays.
• Strong communication and relationship-building skills.
• Self-motivated, able to work independently and in teams.
• Clear and effective communication skills.
• Leadership ability to mentor and motivate staff.
• Energetic, results-oriented, and enthusiastic.

Professional Requirements:

• Minimum 3 years of retail leadership experience, preferably in fashion or accessories.
• Intermediate proficiency in MS Office.
• At least 5 years of customer service experience.
• Experience with POS systems.