Store Manager

The SWATCH Group; Victoria, Toronto; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading company in the watch industry seeks a Store Manager to oversee business operations, drive sales, and ensure exceptional customer service. The role involves managing staff, adhering to company policies, and maintaining store presentation. This full-time position offers competitive pay and benefits, requiring open availability.

Benefits

Health benefits, including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid Vacations

Paid sick days

Qualifications

• Experience in retail management or similar role.
• Strong leadership skills and ability to motivate staff.
• Knowledge of sales strategies and customer service excellence.

Responsibilities

• Lead customer service and sales generation efforts.
• Manage daily operations and staff scheduling.
• Oversee recruitment, training, and performance evaluations.

Skills

Customer Focus

Drive for Results

Team Building

Creativity

Problem-Solving

Integrity

Job description

Job description

As a Store Manager, you'll directly report to the Brand Manager and take full responsibility for the business's overall management. Your key role includes ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. You will execute and meet operational objectives, possessing Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, Humility and Integrity.

Starting base pay of $55,000.00 - $60,000.00 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid Vacations
• Paid sick days

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.