Store Manager

Movado Group, Inc; Vaughan; On-site; CAD 67,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Benefits

Time off

Job summary

Movado Group, Inc. in Vaughan, Canada, seeks an experienced Retail Manager to lead store performance and drive sales while maintaining brand standards. You will set goals, coach staff, analyze performance data, and ensure excellent customer service and CRM practices.

The role requires a minimum of 3 years in retail management, strong analytics, and a flexible schedule to meet business needs. The ideal candidate embodies teamwork and exceptional customer focus.

Qualifications

• At least 3 years as a Retail Manager, preferably in luxury retail.
• Solid sales background.
• Open availability and flexible schedule.
• Strong business acumen and use of analytics.
• Proven ability to mentor employees to improve sales performance.
• Excellent interpersonal and communication skills.
• Ability to build a culture focused on success and teamwork.
• Intermediate computer skills.

Responsibilities

• Achieve financial objectives for the store—meet or exceed sales goals and manage budgets.
• Set sales goals for all store associates and monitor performance.
• Analyze store performance using analytics and implement improvements.
• Recruit, hire, train, evaluate and counsel staff for peak performance.
• Schedule and coordinate employees to maximize store performance.
• Maintain and enhance staff performance through coaching and training.
• Maintain CRM practices to meet customer requirements.
• Resolve customer issues promptly and ensure satisfaction.
• Ensure store operates per corporate standards and programs.
• Lead store meetings and communicate corporate updates.
• Oversee loss prevention and shrink programs.
• Ensure timely opening and closing of the store.

Skills

Retail management

Sales

Business analytics

Employee mentorship

Interpersonal communication

Adaptability

Computer skills

Tools

CRM software

Job description

Roles and Responsibilities

• Achieve financial objectives for the store—this includes meeting or exceeding store sales goals and ensuring that store expense budgets are met
• Set sales goals for all store associates and monitor their performance against these goals
• Analyze store performance through the use of business analytics and implement programs to enhance store performance
• Recruit, hire, train, evaluate and counsel store employees to ensure peak performance
• Schedule, organize and assign employees as well as follow up on their work results to maximize store performance
• Maintain and enhance the performance of the staff through continuous training and coaching
• Identify current and future customer requirements by establishing rapport with potential and actual customers and ensure that the store utilizes excellent CRM practices
• Regularly conduct performance evaluations and communicate the appropriate employee improvement plans
• Resolve customer issues or complaints in a timely manner and determine the optimal solutions that result in customer satisfaction
• Ensure that all store employees maintain the store in accordance with company standards
• Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service
• Conduct regular store meetings to keep staff informed of all store and corporate issues
• Communicate, implement and manage store marketing and merchandising programs
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies
• Oversee all store operational issues and administrative duties and ensure the timely opening and closing of the store
• Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements
• Regularly communicate and coordinate with the appropriate corporate personnel in operations of the store

Requirements

• The ideal candidate will have at least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty and/or luxury retail
• Solid sales background
• Open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule)
• Strong business acumen—use of business analytics
• Superior skills in managing employees with an ability to develop and mentor as it relates to sales performance
• Excellent interpersonal and communication skills
• Proven ability to build a culture focused on success and teamwork
• Intermediate computer skills

Benefits

Our employees enjoy a competitive compensation, employee discount, time off and benefit package.

Salary range $67,000 - $75,000 for position.

Movado Group is an equal opportunity employer and supports workforce diversity. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.