Store Manager

Moores Clothing; Calgary; On-site; CAD 43,173 - 62,940; Full time

Job summary

Moores Clothing in Calgary, Alberta seeks a Store Manager to lead a store team, coach staff, recruit and train to deliver exceptional customer experiences and achieve sales performance goals.

The role emphasizes operational excellence, team development, and maintaining brand standards while driving growth and customer satisfaction across daily store operations.

Qualifications

• Minimum 3 years’ experience leading, managing, and developing retail teams.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Self-motivated, results oriented and strategic thinker.
• Excellent organizational and leadership abilities with attention to detail.
• Proficient with technology systems, Microsoft Office, and video conferencing.
• Experience operating a POS system and basic computer tasks.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute initiatives to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Retail leadership

Communication

Organizational skills

Coaching

Training

POS operation

Job description

Reports To

District Manager

Job Overview

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

Key Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership

• Lead store staff in meeting sales, service, and operational expectations.
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standards.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guide team to identify, recommend and implement changes to improve productivity.
• Take the lead role in recruiting for store and embrace diversity by creating an inclusive store environment.

Performance

• Achieve store business plans, including sales, customer service and operational goals.
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results.
• Partner and present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participate in driving business outreach opportunities and communicate leads to Multi-Unit Manager and Business Outreach team.
• Identify performance opportunities and partner with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence

• Ensure store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintain proper sales coverage to deliver on the customer promise.
• Ensure store staff is trained on all internal operational functions.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.

Workplace

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Create a steady pipeline of external talent through recruitment.
• Hold regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience

• Ensure store team is trained on the customer service expectations and create an exceptional customer experience.
• Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum 3 years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Pay Range

$43,173 - $62,940/yr. We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.