Store Manager

Dollarama; Richmond Hill; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor‑made training and integration

Job summary

Dollarama is seeking a Store Manager to oversee daily retail operations in a fast-paced environment. You will manage staff, scheduling, merchandising, inventory, and customer service to meet company standards.

Qualifications include at least 2 years in retail and team management, strong communication and decision‑making skills, and the ability to multitask effectively while maintaining a high level of service.

Qualifications

• Minimum 2 years in retail and team management.
• Open availability: days, evenings, weekends.
• Excellent communication and decision‑making abilities.
• Strong leadership and problem‑solving skills.
• Ability to multitask, prioritize and thrive in a fast‑paced environment.

Responsibilities

• Overseeing all store operations and ensuring policy compliance.
• Leading, motivating and developing store staff to achieve goals.
• Assisting with merchandising, stocking and shipments.
• Delivering excellent customer service and resolving issues.
• Maintaining visual merchandising standards and store safety.

Skills

Retail management

Team leadership

Customer service

Communication

Job description

The Store Manager manages and oversees daily retail operations, including visual merchandising, recruitment, training, scheduling, and inventory management. Ensures all store standards align with company guidelines.

Daily Tasks (but not limited to)

• Overseeing all store operations and ensuring compliance with company policies.
• Leading, motivating, and developing store staff to achieve goals.
• Assisting with merchandising, stocking, and unpacking daily shipments.
• Delivering excellent customer service and resolving complex issues.
• Maintaining visual merchandising standards.
• Ensuring store safety and cleanliness.
• Handling cash management, store opening and closing.
• Providing performance feedback and assigning team tasks.
• Supervising hiring and performance management processes.

What Do You Need to Succeed?

• Minimum of two (2) years’ experience in retail and team management.
• Open availability (day, evening, weekend).
• Excellent communication and decision-making abilities.
• Strong leadership and problem-solving skills.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Career growth opportunities within the company.
• Applicable to full‑time employees only. Full‑time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.