Store Manager

Park Place Mall; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Lethbridge is seeking a Store Manager to oversee daily operations, drive sales, and foster a customer-centric environment. The ideal candidate will promote diversity and inclusion while ensuring exceptional service and team development.

Qualifications

• Experience in retail management preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Lead day-to-day operations to achieve sales and profitability.
• Ensure exceptional customer service and team development.
• Analyze operations for improvements and achieve sales goals.

Skills

Leadership

Customer Service

Critical Thinking

Diversity and Inclusion

Job description

Position Summary:

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development. The SM will foster a People First environment promoting diversity and inclusion, building lifelong customer relationships, and delivering a top-tier customer experience.

Major Responsibilities/Essential Functions:

List primary job duties here, focusing on end results or objectives.

Vision and Purpose:

Communicate performance expectations, coach staff on brand image and store presentation, support corporate initiatives, and demonstrate professionalism and integrity to inspire respect and motivation among team members.

Customer Obsession:

Ensure team delivers exceptional customer service through training, outreach, and clear expectations. Empower staff to resolve issues and follow up to enhance customer satisfaction.

Critical Thinking & Innovative Action:

Achieve sales goals, analyze operations for improvements, recognize trends, and develop strategies. Collaborate with nearby Signet SMs to foster communication and resource sharing, demonstrating influence and motivation skills.

Employee Experience:

Commit to People First vision by selecting, onboarding, and developing talent. Set performance goals, communicate effectively, and maintain accurate team records.

Diversity, Equity, and Inclusion:

Create a respectful, inclusive workplace where all team members, guests, and vendors are valued and understood.

Performance Excellence:

Respond promptly to management requests, maintain store cleanliness, ensure policy compliance, and uphold professional conduct.