Retail Store Manager - Southgate, Lethbridge

Canna Cabana; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading cannabis retail company is seeking a Retail Store Manager to oversee daily operations, manage staff, and ensure customer satisfaction. This role offers significant growth opportunities and the chance to work in a dynamic industry. Ideal candidates will have strong supervisory experience and excellent customer service skills.

Benefits

Unlimited bonus potential

Growth and learning opportunities

Qualifications

• At least 5 years of supervisory experience in retail.
• Valid QCW/Sell Safe certification required.

Responsibilities

• Manage daily operations and profitability of the store.
• Supervise staff and ensure customer satisfaction.
• Conduct inventory management and prepare reports.

Skills

Customer Service

Time Management

Teamwork

Communication

Conflict Resolution

Education

High School Diploma

College/CEGEP/Vocational Training

Tools

Microsoft Office Suite

Job description

The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff management, customer satisfaction, neat product presentation, inventory management, and executing seasonal changes and promotional activities.

Job Duties

1. Greet and assist customers professionally, setting an example for staff.
2. Address and resolve customer complaints positively.
3. Ensure compliance with health, safety, and security regulations.
4. Maintain adequate stock through efficient inventory management.
5. Conduct scheduled inventory counts and prepare reports.
6. Increase sales, expand markets, and promote the business within guidelines.
7. Verify invoices, track expenditures, and manage financial records.
8. Ensure merchandise presentation is neat and items are correctly priced.
9. Make informed purchasing decisions with volume discounts.
10. Provide management with sales, staff, and productivity reports.
11. Hold staff accountable for cash handling discrepancies.
12. Balance daily sales, print receipts, and record revenue.
13. Make daily bank deposits and reconcile bank statements.
14. Coordinate the ordering and receiving of cannabis and accessories.
15. Supervise staff and coordinate work to ensure productivity at all hours.
16. Perform other duties as assigned.

Requirements

• Valid QCW/Sell Safe certification for working in a Cannabis store in Alberta.
• High school diploma; college, CEGEP, or vocational training preferred.
• At least 5 years of supervisory experience in retail.
• Excellent customer service skills.
• Management experience is preferred.
• Strong time management and prioritization skills.
• Ability to train and motivate staff.
• Skills to monitor staff performance.
• Basic office administration skills.
• Proficiency with Microsoft Office Suite.
• Effective teamwork and communication skills.
• Strong customer service and troubleshooting skills.
• Culturally and politically sensitive.
• Ability to plan, organize, and complete work effectively.
• Diplomacy, negotiation, and conflict resolution skills.
• Ability to learn sales software quickly.
• Flexibility to work any shift, including nights, holidays, and weekends.
• Professional attitude and meticulous record-keeping skills.

Why You Should Apply

• Opportunity to work with a growing company poised to become a global leader in the cannabis industry.
• Significant growth, experience, and learning opportunities.
• Unlimited bonus potential.

Additional notes: This job description covers the main responsibilities and duties. There may be additional duties, responsibilities, and qualifications.

We thank all applicants; only those selected for an interview will be contacted.

QCW / SellSafe License is mandatory. For licensing information, visit https://aglc.ca/cannabis/working-cannabis-industry/requirements-retail-staff.