Assistant Store Manager

GUESS?, Inc.; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to enhance customer experience and drive sales at their Edmonton location. The role involves training staff, maintaining store standards, and ensuring high levels of customer service. Ideal candidates should have a proven track record in sales and team development, along with strong leadership and communication skills.

Qualifications

• Minimum two years of experience in driving sales and developing a team.
• Proficiency in personal computer use and detailed report analysis.

Responsibilities

• Oversee customer experience and staff training.
• Ensure excellent customer service and maintain visual merchandising standards.
• Meet sales goals and manage payroll expectations.

Skills

Customer Service

Leadership

Communication

Adaptability

Multitasking

Education

High school education or equivalent

Job description

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Position Overview

Job Description

Position Overview: The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining store standards in the selling floor and stockroom.

Reports To: Store Manager

Supervises: Assists management with all sales associates, desk associates, and stock associates

Essential Functions

1. People Development
   • Training Completion: Ensure all associates complete training per company guidelines.
   • Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
2. Customer Experience
   • Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
   • Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.
3. Drive Sales & Profitability
   • Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
4. Operational Effectiveness
   • Payroll Management: Meet all payroll expectations.
   • Loss Prevention: Control company assets by meeting all loss prevention measures.
   • Policy Compliance: Execute and comply with all company policies and procedures.
5. Additional Responsibilities
   • Decision Making: Use sound judgment when making decisions.
   • Communication: Maintain excellent communication skills.
   • Integrity & Respect: Act with integrity and respect.
   • Adaptability: Adapt to changes required by the business.
   • Multitasking: Ability to handle multiple tasks simultaneously.
   • Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand: GUESS Factory Accessories

Store: 4906

Store Address: 1 Outlet Collection Way, Suite 448 - Edmonton, AB T0C0V0

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail Apparel and Fashion