Store Manager

Kiokii Inc; Coquitlam; On-site; CAD 56,000 - 64,000; Full time

Job summary

Kiokii Inc. in Coquitlam Centre is seeking a Store Manager to lead a team, deliver top-tier customer service, and maximize sales. You will oversee daily operations, schedule shifts, and drive in-store performance to meet targets.

The role requires a Bachelor's degree in Business or Retail Management, 5 years of retail experience with 2 years in management, and strong leadership, communication, and budgeting skills to manage inventory and vendor relations.

Qualifications

• Bachelor's degree in Business, Retail Management, or related field.
• 5 years of retail experience, including 2 years in store management.
• Passionate about Asian beauty industry and ongoing learning.
• Strong communication and interpersonal skills.
• Demonstrated leadership and store operation capabilities.
• Proven problem-solving and customer complaint handling.
• Ability to work in a fast-paced retail environment.
• Ability to analyze sales reports and market trends.
• Experience in inventory management and stock control.
• Familiar with budgeting, financial reporting, and cost control.

Responsibilities

• Oversee daily store operations: scheduling shifts, duties, meetings, calendars.
• Lead the team to drive sales and meet targets with exceptional in-store experience.
• Develop and execute marketing strategies to enhance sales.
• Design and enforce policies and standards for operational efficiency.
• Analyze market trends to forecast demand and provide insights.
• Document sales and revenue for head office reporting.
• Monitor customer service standards and address complaints.
• Coordinate with head office and suppliers; manage budgets.
• Support store opening and setup.
• Perform additional duties as assigned.

Skills

Bachelor's degree in Business

Retail management

Store management

Leadership

Communication

Problem solving

Inventory management

Budgeting

Sales analysis

Education

Bachelor's degree in Business

Retail Management

Job description

Salary Range: $56,000.00 To $64,000.00 Annually

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come!

We are thrilled to announce the opening of our new store at Coquitlam Centre , and we are looking for enthusiastic applicants to join our team as a Store Manager.

About the Role

As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to…

• Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars
• Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices
• Develop, implement, and execute marketing strategies designed to enhance sales and overall performance
• Design and enforce systems, policies, procedures, and standards to ensure operational consistency and efficiency
• Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors’ activities on sales, providing insights for head office reporting
• Document sales and revenue for head office reporting
• Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and escalat...
• Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels
• Support with store opening and setup
• Perform additional duties as assigned

What We’re Looking For

• Candidates must possess a Bachelor's degree in Business , Retail Management, or a related field
• A strong track record with 5 years of retail experience, including at least 2 years in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise , and staying up to date with the latest products and trends to lead staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Ability to analyze sales reports, market trends, and customer behavior
• Experience in inventory management and stock control
• Familiar with retail operations, including sales, merchandising, and customer service
• Proficient in budgeting, financial reporting, and cost control for head office oversight
• Adept at developing and implementing strategies to drive sales and enhance performance
• Able to lift up to 30lbs.

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.