Assistant Store Manager

Kiokii and...; Markham; On-site; CAD 52,000 - 65,000; Full time

Job summary

Kiokii Inc. is seeking an Assistant Store Manager to support daily operations across our Markham store. You will help manage staff, schedules and customer service to drive sales while upholding brand standards.

The role requires retail leadership, excellent communication, and a hands-on approach to coaching the team. You will assist with recruitment, training, opening and setup, and respond to customer issues to ensure a positive shopping experience for all guests.

Qualifications

• 3 years of retail experience, including at least 1 year in a supervisory role.
• Proven leadership and customer service skills.
• Ability to coach and motivate team members within a fast-paced environment.

Responsibilities

• Manage shift schedules to ensure adequate staffing and smooth operations.
• Supervise daily store activities and staff performance to drive sales.
• Communicate plans on sales targets, promotions, and marketing strategies.
• Provide guidance to maintain a positive work environment and staff development.
• Lead by example in delivering excellent customer service and best practices.
• Address customer complaints promptly and professionally.
• Assist in recruitment, training, and onboarding of new team members.
• Serve as the primary point of contact in the Store Manager's absence.
• Support store opening and setup.

Skills

Retail experience

Store management

Leadership

Communication

Problem-solving

Team development

Customer service

Physical capability

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as an Assistant Store Manager.

About the Role

As an Assistant Manager, you play a pivotal role in ensuring smooth day-to-day operations, supporting the team, and driving business success. Including but not limited to…

• Support the management of shift schedules to maintain adequate staffing levels andensure smooth operations
• Supervise daily store activities and staff performance, ensuring efficient operationsto drive sales
• Effectively communicate and implement plans to associates on upcoming salestargets, company initiatives, ongoing promotions, and marketing strategies to ensurethat they are well-informed and aligned with business objectives
• Provide clear instructions, answer questions, and offer guidance to maintain consistency and foster a positive and supportive environment
• Lead the team by example in delivering outstanding customer service and bestpractices
• Address customer complaints promptly and professionally, striving for a positiveresolution to maintain customer satisfaction and loyalty
• Assistin the recruitment, training, and onboarding of new team members
• Serve as the primary point of contact in the Store Manager's absence, ensuring thatall tasks are carried out and in line with company standards
• Support with store opening and setup

What We're Looking For

• A strong track record with 3 years of retail experience, including at least 1 year in a store management position
• Passionate about the Asian beauty industry, dedicated to continuous learning,sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Ability to balance operational efficiency with team development
• Able to lift up to 30lbs.

Vacancy type: BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.