Store Manager

Pro Hockey Life; British Columbia; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store General Manager to lead their team in driving sales and profitability. This role involves managing store operations, ensuring compliance with policies, and fostering a positive work environment. The ideal candidate will have a strong background in retail management, exceptional communication skills, and a passion for community engagement. Join a supportive team that values diversity and inclusion while contributing to a company that celebrates Canada's love for hockey. This is an exciting opportunity to make a significant impact in a vibrant retail environment.

Benefits

Employee discounts

Flexible scheduling

Training platforms

Community involvement opportunities

Qualifications

• Proven leadership and mentoring skills with a focus on team engagement.
• Minimum 5 years of retail management experience required.

Responsibilities

• Drive sales and profitability across all business areas.
• Manage P&L statements and ensure compliance with company policies.
• Create a positive and inviting team culture.

Skills

Leadership and mentoring

Store operations management

Communication skills

Organizational skills

Financial discipline

Coaching skills

Retail management experience

High energy and drive

Job description

Store General Manager – Pro Hockey Life

Pro Hockey Life is proud to be the world's largest hockey-centric retailer. Hockey, our national passion, is a way of life for many Canadians. Whether played in backyards, competitive leagues, or enjoyed by following your favorite team, it is an integral part of our lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by leading in our communities. At Pro Hockey Life, we spark possibilities through teamwork — and we invite you to join our starting line-up.

Responsibilities

1. Drive sales and profitability across all business areas.
2. Implement and embody PHL’s Brand Purpose.
3. Manage P&L statements and wage costs under guidance.
4. Control expenses and costs effectively.
5. Maintain superior store presentation and protect company assets.
6. Ensure compliance with all company policies and legal requirements.
7. Act as a community ambassador, partnering with local organizations.
8. Create a positive and inviting team culture.
9. Manage capacity and lead change management initiatives.

Customer Service

1. Champion and deliver the customer experience model.
2. Achieve staff training targets for product knowledge and fit etiquette.
3. Meet Net Promoter Score targets.
4. Ensure effective staff onboarding.
5. Promote Canadian Tire’s Triangle Rewards Program.
6. Provide ongoing feedback and coaching using store reporting tools.

Store Operations

1. Execute visual compliance, store maintenance, and pricing standards.
2. Implement store initiatives and directives on time.
3. Oversee weekly price changes and department POP.
4. Achieve corporate shrink targets through education, enforcement, and inventory control.
5. Prepare for annual inventories.
6. Ensure compliance with LP, Cash, Store Audit, and OH&S policies.
7. Manage weekly scheduling and staffing effectively.
8. Utilize Store Force data to maximize sales and staff productivity.

Training

1. Coach and develop management and store teams.
2. Ensure execution of weekly store plans.
3. Create development plans and conduct performance reviews.
4. Lead clear communication and effective meetings.
5. Ensure training completion within set timelines.
6. Resolve customer concerns promptly.
7. Lead recruitment and develop succession plans.

Leadership

1. Motivate teams through recognition and engagement.
2. Maintain performance management standards.
3. Apply disciplinary procedures fairly and consistently.
4. Foster a positive work environment.
5. Mentor teams and support community engagement.

Qualifications

1. Proven leadership and mentoring skills.
2. Ability to manage store operations and execution plans.
3. Exceptional communication and organizational skills.
4. Understanding of P&L statements and financial discipline.
5. Strong coaching skills.
6. Minimum 5 years retail management experience.
7. High energy and drive to succeed.

What You’ll Get

1. Competitive salary ($55,000 - $70,000) with benefits and bonuses.
2. Employee discounts, flexible scheduling, and training platforms.
3. A supportive team environment and resource groups.
4. Community involvement opportunities.

Join Canadian Tire Group of Companies, where your contributions are valued and recognized. We are committed to diversity and inclusion, fostering an environment of belonging. Accommodations are available for applicants with needs during the application process.