Store Leadership Pro: Customer Experience & Ops

The Home Depot Canada; Timmins; On-site; CAD 60,000 - 70,000; Full time

Job summary

The Home Depot Canada in Timmins, Ontario is seeking an experienced retail leader to guide store operations and drive customer-focused results. This role emphasizes coaching teams, scheduling to meet demand, and maintaining high service standards across departments.

Ideal candidates will have at least two years of management experience, strong communication and problem-solving skills, and a proven commitment to safety and process improvement.

Qualifications

• Must fulfill minimum time-in-position (1 year).
• Minimum 2 years of management experience.
• Excellent customer service skills.
• Good communication skills.
• Computer experience is a must.
• Strong analytical and problem solving skills.
• Team player.
• Strong work ethic, sense of responsibility and confidentiality.

Responsibilities

• Providing the Home Depot shopping experience for Customers.
• Using the racetrack and coaching Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers.
• Ensuring sufficient scheduling to meet customer demand in all areas of responsibility.
• Training Associates to provide quality customer service.
• Ensuring that store events are appropriately scheduled and communicated.
• Recruiting and placing Sales Associates with the appropriate skills for special order/installs.
• Setting departmental sales goals and monitoring them regularly.
• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions.
• Driving productivity on the sales floor to balance staffing with customer demand.

Job description

The Home Depot Canada in Timmins, Ontario is seeking an experienced retail leader to guide store operations and drive customer-focused results. This role emphasizes coaching teams, scheduling to meet demand, and maintaining high service standards across departments.

Ideal candidates will have at least two years of management experience, strong communication and problem-solving skills, and a proven commitment to safety and process improvement.