DIRECTEUR ADJOINT DE MAGASIN

The Home Depot Canada; Timmins; On-site; CAD 60,000 - 70,000; Full time

Job summary

The Home Depot Canada is seeking an Assistant Store Manager to lead and coach Associates, ensure a high level of customer service, and partner with the Store Manager to drive sales and profitability in a fast-paced home improvement environment.

Responsibilities include scheduling, staff development, running store operations, safety compliance, and implementing strategic goals to meet customer needs across multiple departments.

Qualifications

• Must fulfill minimum time-in-position (1 year)
• Minimum 2 Years Of Management Experience
• Excellent customer service skills
• Good communication skills
• Computer experience is a must
• Strong analytical and problem solving skills
• Strong problem solving skills
• Team player
• Strong work ethic, sense of responsibility and attention to detail and confidentiality

Responsibilities

• Providing the Home Depot shopping experience for Customers (e.g., ensuring that customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
• Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
• Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
• Training Associates to provide quality customer service
• Ensuring that store events are appropriately scheduled and communicated
• Ensuring all Special Order/Install Customers are satisfied with their products or services
• Recruiting and placing Sales Associates with the appropriate skills for special order/installs
• Ensuring specialty areas are adequately staffed to meet both scheduled appointments and immediate customer demand
• Setting departmental sales goals and monitoring them regularly
• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
• Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance-based pay increases
• Driving productivity on the sales floor
• Communicating store and Home Depot objectives to associates
• Coaching, training and developing associates by providing feedback
• Communicating clear career paths for associates
• Taking appropriate actions to minimize turnover in all customer service areas
• Prepare, lead and utilize Chalk Talk process to communicate store sales
• Assess associates training needs and implement plans for improvement
• Knowledge of all Home Depot programs and services and how to communicate them to customers and associates
• Knowledge of and ability to train sales and inventory reports as they relate to KPI for assigned departments
• Maintaining department profitability through report analysis and trend identification
• Developing and communicating store standards for Customer Service
• Developing strategy with Store Manager and other ASMs to drive store sales and profitability
• Leading Associates and coordinating with Store Manager to anticipate problems and plan events
• Ensuring daily inspections are completed
• Following up on safety audits and investigations
• Contributing to safety awareness programs
• Verifying deposits, markdowns, deliveries, time slips, refunds
• Following standard operating procedures to open/close the store
• Responding to emergency situations as needed
• Adhering to safety and health management system guidelines
• Other related duties as assigned

Skills

Management experience

Customer service

Communication skills

Computer skills

Analytical skills

Team player

Work ethic

Attention to detail

Job description

Minimum 2 Years Of Management Experience

Excellent customer service skills

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.

Position Responsibilities

• Providing the Home Depot shopping experience for Customers (e.g., ensuring that customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
• Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
• Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
• Training Associates to provide quality customer service
• Ensuring that store events are appropriately scheduled and communicated
• Ensuring all Special Order/Install Customers are satisfied with their products or services
• Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
• Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
• Setting departmental sales goals and monitoring them regularly
• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
• Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance-based pay increases
• Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
• Communicating store and Home Depot objectives to associates
• Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
• Communicating clear career paths for associates
• Taking appropriate actions to minimize turnover in all customer service areas
• Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on customer Service Associates
• Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
• Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
• Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
• Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
• Developing and communicating store standards for Customer Service to Associates
• Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
• Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
• Making certain that all daily inspections are completed
• Following up on all safety audit, accident reporting and investigation issues
• Taking an active role in the execution of safety awareness programs
• Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
• Following standard operating procedures to open and close the store when scheduled
• Responding to emergency situations appropriately
• Safety expectations for this role are outlined under The Home Depot Canada Environmental
• Health & Safety Management system element under "Supervisor".
• Other related duties as assigned by the Store Manager

Experience/Knowledge Required

• Must fulfill minimum time-in-position (1 year)
• Minimum 2 Years Of Management Experience
• Excellent customer service skills
• Good communication skills
• Computer experience is a must
• Strong analytical and problem solving skills
• Strong problem solving skills
• Team player
• Strong work ethic, sense of responsibility and attention to detail and confidentiality

The pay range for this position is between $60,000.00 - $70,000.00