Store Leader: People, Performance & Customer Experience

Reitmans (Canada) Limited; Woodstock; On-site; CAD 52,000 - 61,000; Full time

Benefits offered by this job

Paid Time Off

Benefits program

Monthly Bonus

Career Advancement

Tuition Reimbursement

Store discounts

Referral policy

Job summary

Reitmans Canada Limited is seeking a Store Manager in Woodstock to lead and develop a high-performing team, driving sales and delivering an exceptional customer journey. You will recruit, coach, and optimize operations while maintaining brand standards across omni-channel initiatives.

You will oversee inventory, scheduling, and visual merchandising to maximize profitability and ensure a superior in-store experience for customers.

Qualifications

• 3+ years of team management experience, ideally in fashion retail or equivalent.
• Demonstrated communication skills and team mobilization ability
• Capability to be flexible and adapt in a fast paced environment
• Strong organizational, planning and prioritization skills
• Proven problem solving skills and decision making ability
• Ability to maintain performance and quality under pressure
• Sense of style and solid understanding of the fashion industry.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexibility to work a variable schedule (evenings, weekends, holidays) based on business needs.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Leadership & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance & Analysis: Monitor key metrics, identify opportunities, and implement action plans to optimize results and support brand growth.
• Recruitment & Development: Attract top talent, plan succession, and build a high-performing team through training and performance management.
• Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
• Strategic Management: Ensure optimal floor coverage, delegate effectively, and plan schedules based on actual needs.
• Omni-Channel: Maximize sales and customer service by integrating omnichannel solutions.

Skills

Communication skills

Team mobilization

Organizational skills

Planning

Prioritization

Problem solving

Decision making

Working under pressure

Fashion sense

Customer service orientation

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office Suite

Job description

Reitmans Canada Limited is seeking a Store Manager in Woodstock to lead and develop a high-performing team, driving sales and delivering an exceptional customer journey. You will recruit, coach, and optimize operations while maintaining brand standards across omni-channel initiatives.

You will oversee inventory, scheduling, and visual merchandising to maximize profitability and ensure a superior in-store experience for customers.