Store Leader - Coaching, Ops & Customer Experience

Mark's Work Wearhouse Ltd.; Coquitlam; On-site; CAD 58,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Mark’s Work Wearhouse Ltd. in Canada seeks an experienced leader to drive exceptional customer service and an integrated omnichannel experience. You will coach the team, uphold service standards, and promote in-store eCommerce and loyalty programs.

You will manage pricing, inventory, and weekly promotions while ensuring scheduling efficiency and adherence to LP and OH&S policies. A 3–5 year retail background and strong communication skills are essential.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• 3–5 years retail experience required.
• Excellent communication and organizational skills.
• High energy and drive to succeed.
• Basic computer skills required.

Responsibilities

• Lead and coach the store team to meet service standards across channels.
• Oversee pricing, promotions, and weekly price changes per workbook.
• Protect company assets by targeting shrink and inventory control.
• Ensure scheduling for sales and support functions.
• Promote customer loyalty programs and credit card initiatives.

Skills

Retail leadership

Coaching & mentoring

Communication

Sales & service

Basic computer skills

Job description

Mark’s Work Wearhouse Ltd. in Canada seeks an experienced leader to drive exceptional customer service and an integrated omnichannel experience. You will coach the team, uphold service standards, and promote in-store eCommerce and loyalty programs.

You will manage pricing, inventory, and weekly promotions while ensuring scheduling efficiency and adherence to LP and OH&S policies. A 3–5 year retail background and strong communication skills are essential.