Store Manager, Hawkins St.

Mark's Work Wearhouse Ltd.; Coquitlam; On-site; CAD 58,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Mark’s Work Wearhouse Ltd. in Canada seeks an experienced leader to drive exceptional customer service and an integrated omnichannel experience. You will coach the team, uphold service standards, and promote in-store eCommerce and loyalty programs.

You will manage pricing, inventory, and weekly promotions while ensuring scheduling efficiency and adherence to LP and OH&S policies. A 3–5 year retail background and strong communication skills are essential.

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• 3–5 years retail experience required.
• Excellent communication and organizational skills.
• High energy and drive to succeed.
• Basic computer skills required.

Responsibilities

• Lead and coach the store team to meet service standards across channels.
• Oversee pricing, promotions, and weekly price changes per workbook.
• Protect company assets by targeting shrink and inventory control.
• Ensure scheduling for sales and support functions.
• Promote customer loyalty programs and credit card initiatives.

Skills

Retail leadership

Coaching & mentoring

Communication

Sales & service

Basic computer skills

Job description

What you’ll do

Customer Service: Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. Enforces delivery of our operating model customer service standards. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations: Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards. Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps. Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversees preparation for annual inventories. Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures. Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training: Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs. Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team. Ensure execution of the customer experience and provides resolution for all customer concerns. Develops and leads recruiting and hiring strategy for store, maintains a complete team. Create succession plans through continuous training and development.

Leadership: Acts as a brand ambassador by promoting brands and culture. Continually motivates team and performance through recognition programs, store contests, customer compliments, etc. Maintain Mark’s performance management expectations including progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support. Proven ability to build and manage a daily, weekly plan for the department and store. Exceptional communication skills and organizational skills. Superior training and mentoring skills. 3-5 years retail experience required. High energy, enthusiasm, and a drive to succeed. Basic computer skills required.

Compensation

We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between 57,600 and 72,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand’s evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Company Highlights

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer.

Careers

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here.