Store Operations Lead | Customer Experience & Team Coaching

Kibbi; Canmore; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Kibbi in Canmore, Canada, is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and hitting sales goals. You’ll act as Manager on Duty when the Store Manager is away and lead a team on shift.

This role emphasizes coaching staff, visual merchandising, cash handling, and adherence to safety standards while maintaining a welcoming store environment and delivering outstanding service to guests.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Customer service

Multitasking

Job description

Kibbi in Canmore, Canada, is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and hitting sales goals. You’ll act as Manager on Duty when the Store Manager is away and lead a team on shift.

This role emphasizes coaching staff, visual merchandising, cash handling, and adherence to safety standards while maintaining a welcoming store environment and delivering outstanding service to guests.