Customer Experience Leader: Inspire Service & Loyalty

Indigo; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

Indigo is seeking a Customer Experience Leader to drive all customer programs in-store, coaching teams to deliver the Indigo brand through superior service and engaged customers. You will lead daily routines, training, and store-wide initiatives to boost loyalty, sales, and satisfaction, reporting to the Customer Experience Manager.

The role requires 1-3 years in retail leadership, a college degree or equivalent, and a passion for delivering exceptional in-store experiences.

Qualifications

• 1-3 years of leadership experience in specialty retail/multi-unit environments.
• Experience executing customer experience and/or omni-channel programs.
• Strong understanding of retail operations, including cash handling and compliance.

Responsibilities

• Leads execution of customer experience priorities within the store, optimizing team deployment and delivering exceptional service.
• Coaches and develops staff to deliver intuitive recommendations and strong customer interactions.
• Supports omni-channel execution including pickups, online returns, and store operations to ensure a seamless customer experience.
• Leads customer-facing programs such as Plum loyalty, events, and store initiatives to drive engagement and sales.

Skills

Leadership

Customer Experience

Omni-channel

Coaching

Store Operations

Education

College degree preferred or equivalent

Job description

Indigo is seeking a Customer Experience Leader to drive all customer programs in-store, coaching teams to deliver the Indigo brand through superior service and engaged customers. You will lead daily routines, training, and store-wide initiatives to boost loyalty, sales, and satisfaction, reporting to the Customer Experience Manager.

The role requires 1-3 years in retail leadership, a college degree or equivalent, and a passion for delivering exceptional in-store experiences.