Store co-worker (Food & Fulfilment)

IKEA; London; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA matching

Annual bonus eligibility

Flexible spending account

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA is looking for store co-workers who are passionate about home furnishings and customer experience. You will engage with customers, learn the product range, and contribute to a welcoming store environment.

You will support fulfillment tasks, deliveries, and stock accuracy while collaborating with teammates to deliver a seamless shopping journey. Join a values‑driven team in a fast‑paced retail setting where adaptability and proactive service help create a better everyday life for the many.

Qualifications

• Customer-focused and able to assist customers across the shopping journey.
• Strong teamwork and collaboration to meet shared goals.
• Willingness to learn IKEA range and present it attractively.

Responsibilities

• Assist customers in-store and answer product questions.
• Operate checkout and support fulfillment activities.
• Maintain store presentation and stock availability throughout shifts.
• Collaborate with colleagues to ensure a smooth shopping journey for customers.

Skills

Customer service

Teamwork

Adaptability

Product knowledge

Digital tools

Time management

Education

High school diploma

Tools

POS systems

Inventory system

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

"A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• You are open to change and adaptable in a fast-paced, ever-evolving retail environment.
• You are passionate about home furnishing, retail, and creating a great experience for every customer.
• You thrive in a fast-paced, ever-changing environment and embrace new ways of working.
• You enjoy working as part of a team and collaborate with others to achieve shared goals.
• You are confident, approachable, and proactive in building meaningful connections with customers and co-workers.
• You have a genuine curiosity about people's everyday lives at home and enjoy helping them find solutions that meet their needs.
• You are organized, able to prioritize effectively, and manage your time efficiently.
• You have a good understanding of the IKEA range, home furnishing principles, and how to present products in an inspiring way.
• You are comfortable using digital tools and systems to support sales, fulfilment, and customer service activities.
• You are committed to delivering an outstanding customer experience and contributing to a positive, welcoming store environment.
• Preference will be given to candidates with experience in food handling and food preparation, as well as previous experience working in a fulfillment warehouse environment.

A day in your life with us

• Show interest and actively learn about IKEA products and services, sharing knowledge with customers and colleagues acting as an ambassador of the IKEA brand and actively meet our customers, contribute throughout the whole shopping journey to a great customer experience.
• By having general and wide knowledge of the IKEA range and service offer, cross working areas offer customers a holistic and positive shopping experience. Apply the IKEA mechanical sales system as well as maintain range presentation media in work area and ensure that the presented range is up to date. Understand life at home and home furnishing to sell complete and sustainable solutions.
• By general cross work area understanding of the customer journey, support the customer in your customer meeting point and beyond considering the IKEA omnichannel environment.
• Contribute to the highest goods availability and the scheduled deliveries for customers and stores by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the delivery operation in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled deliveries and product availability for the customers and the store.
• Operate according to working methods and routines with the aim of maximizing the customer meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors and colleagues, actively preventing incidents and working according to the company code of conduct and complaint with internal regulation and external legislation, specifically related to IKEA health and safety.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Store co-worker I.

The starting rate/ salary for this position is 20.15 CAD