Store Co-Manager: Drive Sales & Team Performance

Lasenza; San Juan de Terranova; Vor Ort; CAD 42.000 - 56.000; Vollzeit

Zusammenfassung

La Senza is seeking a Co-manager to assist the Store Manager in leading operations and delivering exceptional customer experiences. You will drive sales by modeling selling behaviours and coaching the team to maintain brand standards.

You’ll participate in a sales leadership team, recruit and onboard staff, manage schedules and payroll, ensure visual merchandising standards, and uphold safety and store procedures.

Qualifikationen

• 1–3 years of retail supervisory or management experience, preferably in clothing.
• Ability to deliver exceptional customer service and drive sales.
• Strong delegation, follow-up, and communication with all levels of the organization.
• Experience with scheduling, payroll, and controllable expenses.
• Ability to maintain brand standards and apply visual merchandising.

Aufgaben

• Support Store Manager in creating a store focused on delivering exceptional customer experiences and demonstrate company selling behaviours.
• Coach and develop associates to apply the Company's selling behaviours.
• Manage and resolve customer relations issues.
• Assist recruitment, hiring, and onboarding processes to ensure the store is fully staffed.
• Lead talent management lifecycle including assessment, training, retention, career development, succession planning and recognition.
• Lead and delegate execution of all company initiatives.
• Promote a positive work environment and resolve associate relations issues.
• Support the physical inventory process and shrink reduction efforts.
• Ensure standard operating procedures are followed (damages, transfers, compliance).
• Ensure compelling visual merchandising and sell-down strategies are achieved.
• Analyze the business and create SMART action plans to optimize results.
• Support Store Manager in creating weekly schedules and managing payroll budget.
• Ensure replenishment keeps shelves full across all sizes and styles.
• Maintain safety, housekeeping, and store upkeep.

Kenntnisse

Retail leadership

Coaching

Customer service

Team delegation

Scheduling

Jobbeschreibung

La Senza is seeking a Co-manager to assist the Store Manager in leading operations and delivering exceptional customer experiences. You will drive sales by modeling selling behaviours and coaching the team to maintain brand standards.

You’ll participate in a sales leadership team, recruit and onboard staff, manage schedules and payroll, ensure visual merchandising standards, and uphold safety and store procedures.