Store Manager

La Senza; Delta; On-site; CAD 55,000 - 75,000; Full time

Job summary

La Senza is seeking a Store Manager to lead daily store operations in Delta and drive top-line growth through exceptional customer experiences and performance coaching.

You will recruit, train and develop a high-performing team, manage budgets and scheduling, and ensure brand standards are consistently met through effective merchandising and process execution.

Qualifications

• 3–5 years of retail management experience, clothing preferred.
• Strong customer service and leadership能力.
• Ability to recruit, coach, develop and manage performance.
• Flexible schedule including evenings, weekends and non-business hours.

Responsibilities

• Create a store environment focused on delivering exceptional in-store customer experiences and model company selling behaviours.
• Lead the sales leadership team and coach associates to follow company selling behaviours.
• Manage and resolve customer relations issues.
• Own recruitment, hiring, and onboarding to keep the store fully staffed.
• Oversee talent management lifecycle for direct reports: training, retention, career development, succession planning and recognition.
• Lead and delegate execution of company initiatives.
• Plan and facilitate leadership meetings and ensure clear communication across positions.
• Create a positive work environment and resolve associate relations issues.
• Own inventory processes and implement store strategy to reduce shrink.
• Ensure standard operating procedures are followed, including damages and transfers.
• Maintain compelling visual merchandising and sell-down strategies.
• Analyze business and create SMART action plans to optimize results.
• Create weekly schedules and manage payroll and controllable expenses.
• Ensure replenishment is efficient and floor stocks reflect brand guidelines.
• Maintain safe working environment and housekeeping standards.
• Lead with professionalism in line with company values.

Skills

Retail management

Customer service

Leadership

Staff coaching

Store operations

Budgeting/payroll

Sales

Job description

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top‑line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
• Manage and resolve customer relations issues
• Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
• Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Plan and facilitate leadership meetings and ensure consistent communication to all positions
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Own the physical inventory process and the development and implementation of store strategy to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Create weekly schedules, manage store payroll budget and other controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Manage, reinforce and is accountability to all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the Company values

Key Success Criteria

• Minimum 3-5 years of retail Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• A professional demeanor that reinforces brand and company standards