Retail Co-Manager: Lead Sales & Service

La Senza; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

La Senza is seeking a Co-Manager to assist in leading store operations and driving profitable sales growth. The ideal candidate will demonstrate strong leadership and customer service skills while managing store teams and ensuring operational excellence. Responsibilities include coaching sales associates, managing inventories, and maintaining visual merchandising standards. A solid background in retail management is critical for success in this role.

Qualifications

• Ability to foster an environment of exceptional customer service.
• Ability to effectively delegate, follow up and communicate with all levels of the organization.
• Professional demeanor that reinforces brand and company standards.

Responsibilities

• Support Store Manager in creating a store environment focused on delivering exceptional customer experiences.
• Participate on the sales leadership team by coaching and developing associates.
• Manage and resolve customer relations issues.
• Support recruiting, hiring, and onboarding processes.

Skills

Customer service

Leadership

Time management

Strategic and analytical skills

Education

1-3 years of retail supervisory or management experience

Job description

La Senza is seeking a Co-Manager to assist in leading store operations and driving profitable sales growth. The ideal candidate will demonstrate strong leadership and customer service skills while managing store teams and ensuring operational excellence. Responsibilities include coaching sales associates, managing inventories, and maintaining visual merchandising standards. A solid background in retail management is critical for success in this role.