Co-Manager/Assistant Manager

La Senza; San Juan de Terranova; On-site; CAD 36,000 - 48,000; Full time

Job summary

La Senza is seeking a Co-manager to assist the Store Manager in delivering exceptional customer experiences and achieving sales goals in a fashion retail environment.

You will lead by example, coach associates to the selling behaviours, manage schedules and payroll, and ensure brand standards, visual merchandising, and safety are maintained.

This role requires 1-3 years of retail supervisory experience; strong communication, delegation, and business acumen are essential.

Qualifications

• 1-3 years of retail supervisory or management experience.

Responsibilities

• Support Store Manager in delivering exceptional customer experiences and driving sales growth.
• Coaching and developing associates to Company selling behaviours.
• Manage customer relations issues and assist in recruiting, onboarding, and staffing.
• Lead execution of company initiatives and ensure brand standards, merchandising, and store operations.
• Assist in scheduling, payroll, and controlling expenses; ensure inventory processes and shrink reduction.
• Promote a safe, clean, and positive work environment.

Skills

Customer service

Leadership

Coaching

Communication

Time management

Job description

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
• Manage and resolve customer relations issues
• Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines
• Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create /communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Support and reinforce all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviours guided by the company values

Key Success Criteria

• Minimum 1-3 years of retail supervisory or Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performanceBusiness acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards