Store Assistant Manager - Metrotown

DECIEM | THE ABNORMAL BEAUTY COMPANY; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative beauty company is seeking a passionate Store Assistant Manager to join their vibrant team in Vancouver. This exciting full-time role involves overseeing daily operations, mentoring staff, and providing exceptional customer service. As part of a rapidly growing company, you will contribute to a culture rooted in kindness and creativity while ensuring the store meets its sales goals. With a focus on personal growth and development, you will enjoy perks like discounts on products and access to mental health programs. Join a team that values authenticity and transparency in the beauty industry!

Benefits

Employee Assistance Program

LinkedIn Learning Membership

Discount on DECIEM Products

First Dibs on New Products

Qualifications

• Experience in a leadership role is preferred.
• Ability to manage conflicting priorities and tight deadlines.

Responsibilities

• Support daily in-store operations and assist on the sales floor.
• Manage, mentor, and develop staff to maximize sales.
• Greet customers with enthusiasm and professionalism.

Skills

Customer Service

Leadership

Problem-Solving

Time Management

Communication Skills

Attention to Detail

Education

Relevant Education in Customer Service/Retail

Tools

MS Office (Excel, PowerPoint)

Job description

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WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE'RE LOOKING FOR

We are looking for a Store Assistant Manager to join our Vancouver Metrotown team, to provide exceptional customer service to our customers. This is full-time (37.5 hours per week) position. Candidates must be available to mall hours and weekends.

The pay for this role will be $21-$23 per hour, depending on experience.

WHAT YOU'D BE DOING IN THIS ROLE

• In partnership with the Store Manager, the Store Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring store is profitable
• Assist in recruitment, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
• Complete operational store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times
• Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
• Control stock and manage the weekly order of store supplies
• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
• Ensure standards for quality, customer service and health and safety are met
• Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
• Enforce store policies and procedures are up to company standard and direction
• Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.)
  
  

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Love of beauty products and a passion for skincare
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Attention to detail and problem-solving skills. Excellent written and verbal communication skills
• Strong time management and organizational skills with the ability to multi-task a must
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Experienced in a leadership role is preferred
• Relevant education OR equivalent work experience in customer service/retail is an asset
  
  

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM

• There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.
  
  

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• Do the right thing
• Create impact
• Respect small things
• ️ Care too much
• Be the future
  
  

These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Research Services

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