Store Administrator

Maison Birks; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive earnings

Social benefits

Wellness program

Award program

Training programs

Employee discounts

Job summary

Birks invites applications for a Store Administrator at our Yorkdale Shopping Centre location in Toronto. You will support sales and client service behind the scenes, manage transactions, repairs, shipping and receiving, and coordinate with Sales Professionals to ensure a memorable client experience.

The ideal candidate has at least two years in luxury retail or jewelry, strong administrative skills, and a client‑focused mindset.

Qualifications

• A minimum of two years of retail sales experience; luxury retail and/or jewelry experience preferred.
• Strong administrative capabilities and organizational skills.
• Excellent interpersonal and communication abilities.
• Goal oriented with a client-first mindset and teamwork orientation.

Responsibilities

• Assist clients with purchases, repairs, or service requests.
• Process sales transactions accurately and efficiently.
• Coordinate shipping/receiving and manage packing slips/files.
• Support management with store operations and special requests.
• Ensure merchandise is prepared, tagged, boxed and gift-wrapped when required.
• Document appraisals and ensure timely mailing for new purchases.

Skills

Retail sales

Administrative experience

Customer service

Teamwork

Interpersonal skills

Tools

MS Office

Job description

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Store Administrator for our Birks store located in Yorkdale Shopping Center, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and teamwork.

Are you our hidden gem?

A result driven candidate that firmly believes in providing an excellent and unique experience to every client.

The Store Administrator plays a crucial role behind the scenes as he/she is responsible for all the administrative details that support sales and client service in the store. This highly-organized and detail-oriented position is the foundation for back office operations of the store. This position supports the management team in all functions, including transactions and repairs, shipping and receiving of merchandise and partners with the sales professionals to ensure a memorable experience for all clients.

To do so, the Store Administrator will be expected to…

• Foster an environment that puts the client at the forefront
• Assist clients with their purchase, repair or service request
• Provide assistance to Sales Professionals and Store Management with their concerns and special requests
• Process sales transactions accurately
• Administer transfer requests including the shipping and receiving of merchandise and filing of incoming and outgoing packing slips in corresponding files
• Ensure merchandise purchased is properly cleaned, price tag removed, packaged in its corresponding box and gift wrapped if requested
• Ensure appraisals are documented and mailed out on a timely basis for new purchases done at store level.

Our ideal candidate has…

• A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred
• A minimum of two (2) years of experience in an administrative role;
• Is goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success;
• Strong team values
• Great interpersonal and communications skills
• Good organization and learning skills
• Computer literate (MS Office).

Our promise of delight

In return for your commitment to excellence, we offer…

• Competitive earnings
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks , you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks , and let your true self, shine!

Are you the gem we are looking for?