Stockyards - Keyholder

Zwilling J.A. Henckels Canada Ltd; Toronto; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Employee discounts

Dynamic work environment

Job summary

Zwilling Canada is seeking a motivated Keyholder to support store performance through exceptional customer service, product knowledge, and team leadership in Toronto. You will supervise staff, assist with training, and ensure flawless merchandising while aiming to meet revenue targets and uphold brand standards.

The role requires at least 3 years of retail experience, strong communication, and a customer-first mindset.

Qualifications

• Minimum 3 years retail experience with foundational team leadership.
• Strong problem-solving abilities in variable situations.
• Exceptional verbal and written communication skills.
• Strong customer service orientation and flexibility to work weekends/evenings/holidays.
• Physically capable to stand, move, and lift items up to 12 kg frequently and 34 kg occasionally.

Responsibilities

• Provide customers with exceptional service and product knowledge.
• Uphold customer service standards by listening to preferences and addressing needs.
• Use proven selling techniques to drive sales and meet revenue goals.
• Maintain store appearance and assist with merchandising and replenishment.
• Exhibit knowledge of products, programs, and promotions to customers.
• Foster a cooperative team environment and collaborate with colleagues.
• Supervise and train part-time employees; support store management.
• Process cash transactions accurately and manage register floats.

Skills

Retail experience

Team leadership

Problem-solving

Verbal and written communication

Customer service

Flexibility with schedule

Physical ability

Job description

Job Opportunity: Keyholder - Zwilling Canada

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Company Overview:

Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service.

Key Responsibilities:

• Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
• Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
• Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
• Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.
• Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.
• Foster a cooperative team environment by respecting and collaborating with colleagues.
• Adhere to ZWILLING's brand values and demonstrate supervisory competencies.
• Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.
• Assist store management in training and supervising part-time employees.
• Process cash register transactions accurately and manage register floats efficiently.
• Complete bank deposits accurately and maintain balanced records.
• Follow retail policies related to inventory control, sales procedures, and more.
• Perform daily store and fixture maintenance to ensure tidiness is maintained.
• Enforce store standards in the absence of store manager or assistant manager.
• Ensure building security through proper use of alarm systems and security devices.
• Open and close the store in accordance with plaza hours of business.
• Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.
• Fulfill other duties as directed by store management.
• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• Minimum of 3 years retail experience with a foundational understanding of team leadership.
• Problem-solving abilities in situations involving various variables.
• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.
• Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.

What We Offer:

• Competitive compensation with growth opportunities.
• Comprehensive training and ongoing professional development.
• Employee discounts on ZWILLING products.
• Collaborative and dynamic work environment within a globally recognized brand.

If you are a motivated individual with a passion for exceptional customer service and team leadership, we encourage you to apply for the Keyholder position at Zwilling Canada. Contribute to our store's success and deliver outstanding service that matches the quality of our products.

Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.