Keyholder

ZWILLING J.A. Henckels Canada Ltd.; Delta; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts on ZWILLING product

Job summary

Zwilling Canada is seeking a Keyholder to lead a store team, deliver exceptional customer experiences, and maintain premium product displays. You will supervise part-time staff, handle register duties, and support sales goals in a fast-paced environment.

The role emphasizes high-end kitchenware knowledge, brand standards, and collaboration with store management to ensure excellent service and performance.

Qualifications

• Minimum 3 years of retail experience with basic leadership responsibilities.
• Strong verbal and written communication skills.
• Ability to work weekends, evenings, and statutory holidays.
• Physical ability to stand, walk, and lift up to 34 kg.

Responsibilities

• Provide exceptional customer service and product knowledge.
• Lead and train part-time staff and maintain store standards.
• Operate POS and process transactions accurately.
• Maintain merchandise presentation and stock replenishment.
• Ensure security procedures and bank deposits are handled correctly.
• Open/close store and align with plaza hours.
• Support factory direct sales outside store as needed.
• Uphold brand values and promote teamwork.

Skills

Retail experience

Team leadership

Customer service

Communication skills

Flexible schedule

Problem solving

Tools

POS system

Cash handling

Security systems

Job description

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Company Overview:

Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service.

Key Responsibilities:

• Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
• Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
• Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
• Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.
• Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.
• Foster a cooperative team environment by respecting and collaborating with colleagues.
• Adhere to ZWILLING's brand values and demonstrate supervisory competencies.
• Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.
• Assist store management in training and supervising part-time employees.
• Process cash register transactions accurately and manage register floats efficiently.
• Complete bank deposits accurately and maintain balanced records.
• Follow retail policies related to inventory control, sales procedures, and more.
• Perform daily store and fixture maintenance to ensure tidiness is maintained.
• Enforce store standards in the absence of store manager or assistant manager.
• Ensure building security through proper use of alarm systems and security devices.
• Open and close the store in accordance with plaza hours of business.
• Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.
• Fulfill other duties as directed by store management.
• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• Minimum of 3 years retail experience with a foundational understanding of team leadership.
• Problem-solving abilities in situations involving various variables.
• Exceptional verbal and written communication skills.
• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.
• Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.

What We Offer:

• Competitive compensation with growth opportunities.
• Comprehensive training and ongoing professional development.
• Employee discounts on ZWILLING products.
• Collaborative and dynamic work environment within a globally recognized brand.

Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision‑making tools at any stage of the recruitment or hiring process.