Richmond (3) - Keyholder

Zwilling J.A. Henckels Canada Ltd; Richmond; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Training and development

Global brand environment

Job summary

Zwilling Canada is seeking a Keyholder to play a pivotal role in our Richmond store by delivering exceptional customer service, driving sales, and maintaining premium merchandise presentation. You will lead a small team, ensure visual standards, and support store management in daily operations.

The role requires at least 3 years of retail experience with leadership, excellent communication, and a strong customer service orientation.

Qualifications

• Minimum 3 years retail experience with a foundational understanding of team leadership.
• Exceptional verbal and written communication skills.
• Strong customer service orientation.
• Flexibility to work a varied schedule, including weekends, evenings, and holidays.
• Physical capability to stand, walk, and lift items as required.

Responsibilities

• Provide customers with exceptional service and insights into ZWILLING merchandise features, materials, technology and functionality.
• Uphold customer service standards by listening to preferences and addressing needs with product information.
• Drive and finalize sales using proven selling techniques to meet revenue goals.
• Maintain store appearance and assist with merchandise processing and replenishment.
• Demonstrate in-depth knowledge of ZWILLING products, programs, promotions and advertising.
• Supervise and train part-time employees when needed.
• Process cash transactions accurately and manage register floats.

Skills

Retail experience

Team leadership

Communication skills

Customer service

Flexible schedule

Physical stamina

Job description

Job Opportunity: Keyholder - Zwilling Canada

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Company Overview:

Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service.

Key Responsibilities:

• Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.


• Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.


• Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.


• Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.


• Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.


• Foster a cooperative team environment by respecting and collaborating with colleagues.


• Adhere to ZWILLING's brand values and demonstrate supervisory competencies.


• Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.


• Assist store management in training and supervising part-time employees.


• Process cash register transactions accurately and manage register floats efficiently.


• Complete bank deposits accurately and maintain balanced records.


• Follow retail policies related to inventory control, sales procedures, and more.


• Perform daily store and fixture maintenance to ensure tidiness is maintained.


• Enforce store standards in the absence of store manager or assistant manager.


• Ensure building security through proper use of alarm systems and security devices.


• Open and close the store in accordance with plaza hours of business.


• Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.


• Fulfill other duties as directed by store management.

• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• Minimum of 3 years retail experience with a foundational understanding of team leadership.


• Problem-solving abilities in situations involving various variables.


• Exceptional verbal and written communication skills.


• Strong customer service orientation.


• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.


• Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.

What We Offer:

• Competitive compensation with growth opportunities.


• Comprehensive training and ongoing professional development.


• Employee discounts on ZWILLING products.


• Collaborative and dynamic work environment within a globally recognized brand.

Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.