Aberdeen Centre - Keyholder

Zwilling J.A. Henckels Canada Ltd; Vaughan; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Training program

Employee discounts

Global brand

Job summary

Zwilling Canada is seeking a Keyholder to support store leadership, deliver exceptional customer service, and drive sales. You will assist with training, merchandising, and daily operations to ensure a premier shopping experience.

Ideal candidates bring at least 3 years of retail work, strong communication, and a customer-focused mindset to help uphold Zwilling's premium brand standards in Vaughan, Canada.

Qualifications

• Minimum of 3 years retail experience with foundational understanding of team leadership.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to adapt to a fast-paced environment.

Responsibilities

• Provide customers with exceptional service and product knowledge.
• Lead and train part-time staff; support store management in daily operations.
• Drive sales using proven selling techniques to meet revenue goals.
• Maintain store appearance and manage merchandise replenishment and inquiries.
• Ensure security, cash handling, and store procedures are followed.

Skills

Retail leadership

Customer service

Communication

Problem-solving

Flexible schedule

Job description

Job Opportunity: Keyholder - Zwilling Canada

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Company Overview:

Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service.

Key Responsibilities:

• Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.


• Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.


• Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.


• Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.


• Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.


• Foster a cooperative team environment by respecting and collaborating with colleagues.


• Adhere to ZWILLING's brand values and demonstrate supervisory competencies.


• Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.


• Assist store management in training and supervising part-time employees.


• Process cash register transactions accurately and manage register floats efficiently.


• Complete bank deposits accurately and maintain balanced records.


• Follow retail policies related to inventory control, sales procedures, and more.


• Perform daily store and fixture maintenance to ensure tidiness is maintained.


• Enforce store standards in the absence of store manager or assistant manager.


• Ensure building security through proper use of alarm systems and security devices.


• Open and close the store in accordance with plaza hours of business.


• Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.


• Fulfill other duties as directed by store management.

• Supporting Factory Direct Sales outside of the store environment

Qualifications:

• Minimum of 3 years retail experience with a foundational understanding of team leadership.


• Problem-solving abilities in situations involving various variables.


• Exceptional verbal and written communication skills.


• Strong customer service orientation.


• Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.


• Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.

What We Offer:

• Competitive compensation with growth opportunities.


• Comprehensive training and ongoing professional development.


• Employee discounts on ZWILLING products.


• Collaborative and dynamic work environment within a globally recognized brand.

Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.