Stockroom Manager

COMPASS GROUP CANADA; Mississauga; On-site; CAD 58,000 - 60,000; Full time

Job summary

Compass Group Canada is seeking a Stockroom Manager for our central and airport lounge stockrooms. The role involves daily inventory control, quality assurance, and exceptional attention to detail in a large-scale hospitality environment.

You will lead safety, training, and vendor coordination, ensuring timely inventory delivery and compliance with food safety policies. The position requires hospitality/food service management or inventory background, strong communication and organizational

Qualifications

• Post-secondary degree/diploma in Hospitality, Food Service Management, Hotel & Restaurant Management or inventory management.
• Food safety certification preferred.
• Foodservice management experience with branded concepts, and inventory management experience.
• Excellent client relationship and verbal and written communication skills.
• Exceptional organizational skills with a strong attention to detail.
• Proficient in MS Word, Excel, PowerPoint and Outlook and demonstrate working knowledge of food service POS/IT systems.
• Open availability as required.

Responsibilities

• Maintain positive relationships with General Manager, culinary team and unit managers.
• Ensure timely delivery of inventory to airport lounges.
• Maintain food safety and cleanliness.
• Inspect the worksite daily to ensure service meets Quality Assurance standards.
• Regularly reviews assignments with associates to maintain efficiency.
• Manage vendor relationships, ordering and delivery schedules, returns, product and schedule changes, and emerging issues.
• Ensure safety in the stockrooms and report accidents to General Manager and CGC Support Services.
• Complies with security protocols.
• Attend management meetings led by General Manager.
• Identify and resolve problems in the Stockroom and document complaints.
• Maintain high standards of customer service at all times.
• Oversee all stockroom functions and staff training.
• Maintain weekly inventory of alcohol and other food items as required.
• Adhere to Compass and client policies and procedures.
• Ensure quality standards and safety practices are in place.
• Foster excellent morale and customer service attitude.
• Meet daily KPIs to satisfy client expectations.

Skills

Client relationship

Communication skills

Organizational skills

Attention to detail

Open availability

Education

Hospitality / Food Service mgmt or inventory management

Tools

MS Word

Excel

PowerPoint

Outlook

POS systems

Job description

The salary for this position is $58,000-$60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Stockroom Manager controls all activities of the central and ancillary stockrooms supporting terminal 1 airport lounges in daily inventory and operating needs. Including team engagement and enablement, task delegation, inventory control, quality control, adherence to all compliance areas and optimum customer service. The position involves planning, organizing, and exceptional attention to detail where all aspects of day-to-day stockroom functions. The position requires understanding of food service, hospitality and warehousing. It includes both physical and administrative work. Large scale complex environment.

If you were to come on board as our Stockroom Manager we’d ask you to do the following for us:

• Maintains positiverelationshipwithGeneralManager, culinaryteamand unit managersthrough dailycommunication.
• Ensurestimelydelivery of inventory to airport lounges.
• Maintains food safety and cleanliness.
• Inspectsthe worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications andrequiredQuality Assurance standards.
• Regularlyreviewsassignments with associates tomaintainefficiency.
• Successfully manages vendor relationships, ordering and delivery schedules, returns, complaints, product and schedule changes, and emerging issues.
• Responsible for thesafety in the stockroomsof all personnel andensuresthat equipment is in safe workingcondition.Ensuresall accidents and property damageisreported to General Manager andappropriate CGCSupport Services departments within proper deadlines.
• Complieswithsecurityprotocol.
• Regularlyattendsmeetings withmanagementteam,leadby the General Manager.
• Identifyand resolve problems in the Stockroom.Documents all complaints andfollowsup to ensure there is a resolution.
• Maintain thehigh standardsof customer service at all times
• Responsible for executing and managing all functions of the stockrooms
• Responsible for training,developingand motivating staff
• Maintainsaccurateweekly inventory of alcohol and other food items asrequired
• Ensures adherence to Compassand clientpolicies and procedures
• Ensures adherence to Compass Food Safety and Physical Safety Policies and Procedures
• Ensure thatappropriate qualitystandards and practices are in place
• Foster excellent employee morale and customer service attitude
• Adheres daily to Key Performance Indicators to ensure client expectations are continuously being met
• Acts to provide solutions and resolve problems to ensure service is never compromised
• Assistswith scheduling, payroll, Health & Safety, Logs asrequired(as per Manager Portfolio responsibilities)
• Performs other assigned duties as needed or directed by theGeneralManager.
• Ability to lift 50lbs repeatedly.

Safety Responsibilities:

• Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company’s safety policies and procedures.
• Attend all required health & safety training
• Reports and corrects any safety concerns andadvisesemployees of potential/unsafe conditions or hazards
• Complies and enforces the H&S regulations, the OHSA and company policies/procedures in a consistent manner.
• Ensure/provide necessary training for employees on the hazards of their jobs using the Safe Work Practices and Task Hazard Assessments.
• Ensure/provide training for the operation of equipment at their location.
• Investigates incidents/injuries/near misses todetermineroot cause and implement any corrective actions – Reports injuries within 24-hours to the H&S Risk Dept
• Assistsinjured workers to the fullest extentto ensure participation in the early and safe return to work process as per our RTW policy
• Assuring that safety devices and PPE are available and properlyutilized.
• Reviews Inspection reports, JHSC minutes and provides corrective actions on any known deficiencies.
• Conduct monthly safetyinspection.
• Ensure safety meetings with all staff occuratminimumonce a month.
• Oversight ofdepartment employees including relevant health and safety training.

Think you have what it takes to be our Stockroom Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Post-secondary degree/diploma in Hospitality,Food Service Management, Hotel and RestaurantManagement;or inventory management. Food safety certificationpreferred.
• Foodservice management experience with branded concepts, and inventory management experience.
• Excellent clientrelationshipand verbal and written communication skills.
• Exceptional organizational skills witha strongattention to detail.
• Proficient in MS Word, Excel,PowerPointand Outlook anddemonstrateworking knowledge of food service POS/IT systems.
• Open availability asrequired.

Hours of work: We are a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client and employee visits. Weekend and statutory holiday work are required.