Stewarding Supervisor

Hyatt Hotels Corporation; Toronto; On-site; CAD 48,000 - 58,000; Full time

Benefits offered by this job

Complimentary meals during shift

Paid medical days and personal days

RRSP matching contributions

Complimentary hotel nights and global-

Job summary

Park Hyatt Toronto, part of Hyatt Hotels Corporation, seeks a Stewarding Supervisor to lead the stewarding team and uphold top cleanliness standards in a fast-paced luxury hotel environment.

You will supervise staff, ensure sanitation and safety, coordinate with event services, and support chefs with operational needs in a premier Yorkville location.

Qualifications

• At least 2 years' experience as a stewarding supervisor role.
• Service-focused personality is essential.
• Must have a flexible schedule, be highly motivated and quality driven.
• Detail oriented yet able to excel while multi-tasking.
• Able to accept responsibility and lead by example.

Responsibilities

• Supervise the duties of all stewarding department employees and facilities.
• Supervise sanitation, cleanliness, hygiene and quality levels of products and services.
• Ensure Back of House areas are kept to highest cleanliness standards and schedules followed.
• Direct and assist Stewards to make cleanup more efficient.
• Ensure water temperature and chemical levels are appropriate for cleaning and documented.
• Assist with event services by transporting and ensuring adequate setups and equipment.
• Assist Chefs and kitchen staff with various tasks as needed.
• Coordinate with Stewarding Manager on par stocks and storeroom requisitions.
• Collaborate with Assistant F&B Manager and Outlet Managers to check daily requirements.
• Assist in location, movement and storage of banquet equipment.

Skills

Stewarding supervisor experience

Service-focused personality

Flexible schedule

Detail oriented

Leadership by example

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

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“Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.”

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• 2023, 2024 and 2025 Great Place to Work Certified

SUMMARY

About the Role– Stewarding Supervisor

Salary Range: $48,000 ~ $58,000

Responsibilities

• Supervise the duties of all stewarding department employees, facilities.
• Supervise the sanitation, cleanliness, hygiene as well as the quality level of product and services.
• Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
• Direct and assist Stewards in order to make clean up more efficient.
• Ensure water temperature, and chemical levels are appropriate for cleaning and documented.
• Assist with event services team by transporting and ensuring adequate set ups and equipment.
• Assist Chefs and kitchen staff with various tasks as needed.
• Check more specifically the proper use of chemicals and washing accessories.
• Coordinate with the Stewarding Manager in establishing minimum and maximum operating par stocks and supplies and approve storeroom requisition.
• Co-ordinate with the Assistant Food & Beverage Manager and Outlet Managers to check their requirements for the daily basis
• Assist in the location, movement and storage of banquet operational equipment.
• Assist in the stock take of equipment and other items as required.
• Work closely with the Chef, Event Services and F&B Manager to anticipate guest needs.
• Work with all departments to ensure items that are required for service are available when needed.
• Take all necessary actions to reduce breakage of China and Glassware.
• Supervises employees’ ability to follow loss prevention policies to prevent accidents.
• Enforces proper cleaning routines for service ware, equipment, floors, etc.
• Enforces proper use and cleaning of all dish room machinery.
• Ensures all food holding and transport equipment is in working order.
• Ensures compliance with food handling and sanitation standards.
• Ensuring Stewarding staffs have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed.
• Ability to work well under pressure in a fast-paced environment.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures.
• Achieves and exceeds goals including performance goals, team goals, etc.
• Celebrates successes by publicly recognizing the contributions of team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model for the stewarding teams to demonstrate appropriate behaviors.
• Carry out any other reasonable task set by the Hotel’s Management.

Qualifications

• At least 2 years' experience as a stewarding supervisor role
• Service focused personality is essential
• Must have a flexible schedule, be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example
• Computer skills as well as familiar with Microsoft Word, Excel, PowerPoint, and Outlook.
• Working in an unionized environment is an asset
• Hotel/Convention Steward experience is an asset

Your team and working environment:

• Must be able to lift up to 50-lbs
• Constant walking & standing
• Frequent lifting, crouching/bending/stooping/kneeling
• Occasional ascending or descending stairs and ramps;pushing and pulling
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

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