STEWARDING SUPERVISOR

Deerhurst Resort; Central Ontario; On-site; CAD 42,000 - 58,000; Full time

Job summary

Deerhurst Resort in Ontario is seeking a Stewarding Supervisor to lead all Stewarding operations, ensure cleanliness and food safety standards, and support the Steward Manager in daily activities.

You will coach and develop Associates, manage scheduling, coordinate training, and work with outlets to maintain par levels of china, silver and glass, while adhering to health and safety requirements.

Qualifications

• Patient and guest-oriented service approach.
• Strong leadership and team-building capabilities.
• Knowledge of health and safety standards and sanitation procedures.
• Ability to train and coach associates on procedures.

Responsibilities

• Greet guests and team members professionally.
• Lead stewarding operations and maintain cleanliness standards.
• Monitor health and safety requirements and report hazards.
• Coach and develop stewarding staff and conduct training.
• Manage scheduling and department meetings.
• Maintain par stock levels for china, glass and silver in all outlets.
• Assist in budgeting and cost control efforts.

Skills

Guest service

Leadership

Problem solving

Attention to detail

Communication

Flexible schedule

Education

High School diploma

WHMIS certification

Sanitation certificate

Leadership experience

Job description

Position Summary

The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standards.

Responsibilities

• Recognizes and greets all guests and team members first
• Provides exceptional and professional service to our guests and team members
• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
• Models all Deerhurst Resort Standards while caring for the guests, co-workers and owners
• Comfortable making responsible decisions and develops recommendations for effective problem solving
• Develop and continue to build strong team relationships within the department and inter-departmentally under the direction of the Steward Manager
• Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets
• Plays an active role in the recruiting process, departmental orientation and training of new associates
• Assist in monitoring and striving to exceed budgetary guidelines
• Follow up with Supervisors to ensure adequate training has been provided to associates
• Provides daily coaching and development to the Stewarding Supervisors and Associates
• Assist in the operations of the Stewarding department to ensure friendly, courteous and efficient service is extended to all guests and associates
• Reviewing daily schedule business levels vs. Departmental staffing requirements
• Update Banquet Event Orders to ensure proper guest needs and requirements
• Completing quarterly inventory checks to ensure adequate supply of tools, chemicals, etc.
• Effective and clear communication to all departments required
• Assist the Chief Steward to seek new ways to raise the bar for best practices
• Aids Chief Steward to ensure positive team member morale is maintained and the Associate Opinion Survey Action Plan is achieved
• Ensure that all H&S incidents are dealt with in a timely manner and prevented in the future
• Follow and provide all hotel Health & Safety requirements; Personal Protective Equipment, Safe Work procedures
• Promote, communicate and adhere to all Environmental standards put out by the resort
• Follow up to ensure all duties have been completed to standard
• Ensures support of the Open Door Policy
• Performs the tasks of other Stewarding roles as required
• Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s
• Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on-site
• Managing and scheduling monthly departmental meetings and training sessions
• Completes all other duties as assigned

Skills, Abilities & Attributes

• Guest oriented with a sincere, helpful, caring and friendly personality
• Able to work well and lead others
• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Able to train and use cleaning chemicals to maintain sanitation standards
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to maintain composure and objectivity
• Able to identify problems and make corrections for improvements
• Is flexible with their schedule, primary will work day shift or as business levels require
• Able to move up and down stairs frequently
• Able to occasionally work outdoors in seasonal temperatures
• Able to stand, lift, carry and move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Education & Experience

• High School diploma is an asset
• A valid Ontario drivers license and clean driving record is required
• Current sanitation certificate is required
• WHMIS certification an asset
• Previous leadership experience is required